Boundless A New Mindset for Unlimited Business Success

Transform your organization by making silos a thing of the past

In Boundless, two leaders in transformation and customer success deliver an inspiring and exciting new approach to succeeding in an increasingly decentralized and digital-first world. In the book, you’ll learn how to demolish organizational silos once and for all, allowing resources to flow across networks, ecosystems, and communities. The authors explain the seven principles underlying their unique and effective “Boundless” paradigm: connection, integration, decentralization, mobility, continuity, autonomy, and shared success.

Walking you through the blueprint for transformative, resilient business success, Boundless also offers:

• Strategies for mapping the Boundless principles to key technological advances, including digital platforms, blockchain, AI, robotics, cloud computing, and more
• Ways to achieve the operational, organizational, and technological shifts necessary to succeed in an entirely transformed world
• Tools for combatting the natural tendency of employees to accumulate and protect resources within company silos

An invaluable resource for managers, executives, directors, and other business leaders, Boundless will also earn a place in the libraries of founders, entrepreneurs, and consultants who seek to create an enduring competitive advantage for themselves or their clients.

HENRY KING leads a firm-wide Salesforce initiative to define the model for current and future success. He has over 15 years’ experience working in the innovation and design thinking space, working with firms like Deloitte Digital, Accenture, and Skidmore, Owings & Merrill.

VALA AFSHAR is an award-winning inventor, author, podcaster, columnist, and speaker in the fields of digital business transformation, leadership, digital marketing, customer service, and new emerging technologies. He is the Chief Digital Evangelist at Salesforce.

Contents 1

Dedication 1

Acknowledgments 1

Preface 1

Our Journey to Boundless 1

Henry’s Path 1

Vala’s Path 1

Our Continued Journey Together 1

Introduction 1

Change in n-Dimensions 1

The Boundless Model 1

Chapter 1: Silos Kill! 1

Silo Principles 1

Resource Control 1

Input/Output Control 1

Environment Control 1

Impact and Reach of Silos 1

Problems with the Silo Mindset 1

Silos at the Extreme 1

Chapter 2: Boundless: The Anti-Silo 1

The Boundless Principles 1

Guiding Principle: Shared Success 1

Connection 1

Distribution 1

Integration 1

Autonomy 1

Mobility 1

Continuity 1

Principles in Combination 1

The Boundless Model in Action: Case Studies 1

Veta La Palma and Regenerative Agriculture 1

Tesla and the Transformation of the Automobile 1

Chapter 3: Connection 1

Types of Connections 1

Natural Connections 1

Extended and Enhanced Connections 1

Business Connections 1

Relationships 1

All Relationships are Changing 1

Home and Family 1

Society and Culture 1

Production and Consumption 1

Things and Places 1

Successful Companies Adapt Accordingly 1

Business Ecosystems 1

Alibaba: the Digital Ecosystem 1

Kalundborg: The World’s First Industrial Symbiosis 1

The Principles of Ecosystems 1

The Power of Sense 1

Alibaba and Singles Day 1

Zara and the Pink Scarf Story 1

Sensing and Inherent Instability 1

Chapter 4: Distribution 1

COVID-19 and the Definition of Normal 1

Decentralizing Technologies 1

Remote = Local 1

Edges > Centers 1

Chapter 5: Integration 1

Alignment 1

Purpose and Values 1

Guiding Principles 1

Value Goals 1

Decision Rights 1

Ways of Working 1

Teaming Agreements 1

Orchestration and Choreography 1

The “Structure” of Management 1

Orchestration 1

Applying orchestration to human resources 1

Choreography 1

Circularity 1

Experience Circularity (Extend to Entice) 1

Process Circularity (SUDA) 1

Data Circularity 1

Resource Circularity (Reuse, Recycle) 1

Integration, Connection, and Alignment at Salesforce 1

Chapter 6: Autonomy 1

Meanings of Autonomy 1

Next-Generation Human Autonomy 1

Next-Generation Technological Autonomy 1

Artificial Intelligence and Autonomy 1

Identity and Autonomy 1

Digital Identities 1

Emergent Opportunities 1

Tomorrow’s Symbiotic Autonomy 1

Chapter 7: Mobility 1

Flow in Action 1

Open Road Tolling 1

Just Walk Out Shopping 1

Mobile Technology 1

Flow at Work 1

Chapter 8: Continuity 1

Process Flow 1

Manufacturing 1

Pharmaceuticals 1

Healthcare Providers: Virginia Mason Medical System 1

Retail: Zara, Fast by Design 1

Mobility and Continuity 1

Agile and DevOps 1

Beyond Development and Production 1

The Continuous Mindset 1

Living Systems and Circulation 1

Business Continuity Is Life 1

The Language of Continuity 1

Chapter 9: Shared Success 1

Boundless Experiences 1

Boundless Technologies 1

Boundless Business Models 1

Chapter 10: Becoming Boundless 1

The Boundless Principles: Leadership Mindset 1

The Boundless Principles: Metaphors and Language 1

The Boundless Operating Model 1

Relationship Strategy 1

Becoming Boundless 1

Cost versus Waste 1

Productivity versus Value 1

Growth versus Growth 1

In Conclusion 1

References 1

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