Bridging Organization Design and Performance Five Ways to Activate a Global Operation Model

Bridging Organization Design and Performance is a handbook for leaders looking to enhance the success of their organizations and themselves. Companies that compete globally require organizational operating models as robust as their strategies. Many companies have created elegant designs and consider their worldwide, matrix organizations sources of competitive advantage. However, the reality is that these complex structures bring many challenges and senior executives are often frustrated by the difficulties of delivering growth in organizations that span numerous brands, products, and geographic regions.

After working closely with over twenty large US and Europe based global companies during the past decade, Gregory Kesler and Amy Kates concluded that the problem is not in the fundamental design of these operating models. The matrix is not going away. The challenge is to effectively and completely activate the organization to deliver the strategy. This book shares the five practical actions that bring complex organizations to life and help companies gain sustainable results from their global operating models.

GREGORY KESLER and AMY KATES are Managing Partners at Kates Kesler, one of the world's leading organization design firms. They work with leaders and their teams to assess organizational issues, reshape structures and processes, and build depth of management capability. Kesler and Kates are also the authors of Leading Organization Design, from Jossey-Bass.

Foreword vii

Chapter 1 The Global Operating Model 1

Chapter 2 Sources of Complexity 15

Chapter 3 The Five Activators 27

PART I THE RIGHT CONNECTIONS 37

Chapter 4 Unique Value-Adding Layers 39

Chapter 5 Innovation and Execution Networks 63

PART II THE RIGHT CONVERSATIONS 85

Chapter 6 The Business Handshake 87

Chapter 7 Power, Governance, and Decision Making 111

PART III THE RIGHT BEHAVIOR AND KNOW-HOW 139

Chapter 8 Matrix-Ready Leaders 141

Chapter 9 Design Process for Activation 161

Chapter 10 When the Activators Work Together 175

Chapter 11 The Organization Health-Check Tool Kit 183

Bibliography 219

About the Authors 225

Index 227

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