Build It

The current way of treating people at work has failed. Globally, only 30% of employees are engaged in their jobs, and in this fast-paced world that's just not enough. The world's best companies understand this, and have been quietly treating people differently for nearly two decades.

Now you can learn their secrets and discover The Engagement Bridge™ model, proven to build bottom line value for companies through sustainable employee engagement.

Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo.

Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment, and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.

The book follows the clear and proven Engagement Bridge™ model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success.

Build it is packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald's to help you start doing this not tomorrow, but today. Readers will learn:

• How employee engagement helps companies perform
• The key factors that drive engagement, and how they work together
• What the world's most rebellious companies have done to break the rules of traditional HR and improve engagement
• How to implement The Engagement Bridge^TM model to boost productivity, innovation, and better decision-making

Unique in this category, Build it is written from two sharply different perspectives. Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $300m category leader in employee engagement technology.

Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

Award-winning, serial entrepreneur Glenn Elliott tells the 10-year story of Reward Gateway — its growth from startup to $500m category leader in employee engagement technology. He charts the pitfalls and learnings that came from challenging the status quo and changing how companies think about their people, their cultures and the bottom line. He explains the Engagement Bridge™, a 10-part model for building a highly engaged, durable and profitable connection between your organization and your people.

Debra Corey brings 30 years of experience in HR, with senior-level roles at Fortune 500 companies like Gap, Honeywell and Merlin Entertainments. She shares insight and practical tools from companies as diverse as Southwest Airlines, American Express, Atlassian, LinkedIn, McDonald's and Estée Lauder. With her trademark practical and engaging style, she shares ideas for companies big and small, young and old, each of them invaluable for anyone wanting to kickstart their own employee engagement "rebelution"!

Alphabetical List of Plays ix

1 Understanding Employee Engagement 1

2 Introducing the Engagement Bridge™ 11

3 Open & Honest Communication 19

4 Purpose, Mission & Values 41

5 Leadership 69

6 Management 85

7 Job Design 109

8 Learning 129

9 Recognition 149

10 Pay & Benefits 173

11 Workspace 203

12 Wellbeing 219

13 Building it 241

Acknowledgments 249

Index 253 

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.