Business Agility Sustainable Prosperity in a

This book discusses the three fundamental process loops that drive an agile enterprise and how they work together to deliver the responsiveness that generates profits in a high change economy. It provides strategies for innovative and pragmatic use of people, process, and technology to drive operations in an agile enterprise. It also reveals the principles of the agile enterprise, backed by real world case studies from the author's own experience provided to illustrate a proven and practical approach for organizations that wish to become agile. Each chapter contains diagrams, charts, and lists to emphasize and summarize the important points and concepts.

Michael H. Hugos is a thinker, speaker, and practitioner of business agility and agile IT system development methods. He spent six years as chief information officer (CIO) for Network Services Co.,?a multibillion-dollar national distribution cooperative where he developed a suite of supply chain and e-business systems that transformed the company's business model from old-line distributor to value-added provider of products and supply chain services. He is a two-time winner of the CIO 100 Award, and a recipient of the InformationWeek 500 Award and the Premier 100 Award for career achievement. He is also author of Building the Real-Time Enterprise and Essentials of Supply Chain Management, Second Edition, both published by Wiley.

Microsoft Executive Leadership Series: Series Foreword	p. xi
Preface	p. xiii
Responsiveness Trumps Efficiency	p. 1
The World Behaves Like a Stock Market	p. 2
Efficiency Is Only Half of the Equation	p. 4
Traditional Business Models Are Coming Up Short	p. 6
Efficiency without Responsiveness Will Kill Your Company	p. 7
Customer Relationships Are the Most Valuable Asset	p. 8
The Value-Added Paper Cup	p. 9
A Most Amazing Innovation	p. 11
Using Information Technology to Make Money	p. 13
All Products and Services Have Two Components	p. 14
Notes	p. 15
Generating Alpha	p. 17
Value-Added Services and Entrepreneurial Employees Generate Alpha	p. 18
Escape from the Trap of Commoditized Jobs	p. 20
Welcome to the First World-Now Your Labor Rates Are Too High	p. 22
New Opportunities to Create Value	p. 23
Responsiveness Enables a Higher Standard of Living	p. 24
Fix the Opportunity Gap	p. 25
Profit Potential of the Self-Adjusting Feedback Loop	p. 30
Toward a Responsive Business Operating Strategy	p. 31
Use People and Computers Each for Their Strengths	p. 32
Notes	p. 34
Principles of the Responsive Organization	p. 35
More Coordination, Less Control	p. 36
End of Control As We Know It-The Dynamics of Swarming	p. 39
Leadership for the Responsive Organization	p. 45
Dynamics of the Responsive Organization	p. 47
Structure of the Responsive Organization	p. 52
Notes	p. 54
Speed, Simplicity, and Boldness	p. 55
Five Themes from The Art of War	p. 56
Insights from People Who Have Been There	p. 59
Observe-Orient-Decide-Act	p. 62
Maneuver Warfare	p. 65
Modern Warfighting	p. 69
Notes	p. 73
Strategically Focused, Tactically Responsive	p. 75
Awareness Drives Effective Strategy (Loop 1)	p. 76
Balancing Means Continuous Improvement (Loop 2)	p. 77
Agility Means Move It or Lose (Loop 3)	p. 81
Reinforcing Feedback for Creating Something New	p. 85
Pulling It All Together	p. 86
A Formula to Measure Business Responsiveness	p. 89
Thoughts on a Formula for Business Responsiveness	p. 92
Serious Games	p. 94
Notes	p. 95
Thriving in a Competitive, Fast-Paced World	p. 97
Leadership in the Old World and the New	p. 99
Agility and Innovation Are Related to Leadership Practices	p. 100
Three Applications with Great Potential	p. 104
Principle of Combined Arms Applied to Business	p. 106
A Supply Chain Game	p. 107
Agile Systems for Responsive Operations	p. 108
IT Agility Enables Business Innovation	p. 111
Notes	p. 117
Ya Gotta Wanna	p. 119
We Are Capable of Great Things	p. 120
Executive Behavior Defines the Workplace	p. 123
Thoughts on the Practice of Agility	p. 126
Agile Is Not Easy	p. 126
The 30-Day Blitz: IT Agility in Action	p. 128
Agility Means Simple Things Done Well Not Complex Things Done Fast	p. 131
Agility Has a Tempo that Ebbs and Flows	p. 133
Notes	p. 134
The Essence of Innovation	p. 135
How to Get Inspired	p. 136
The Challenge of Making Something New	p. 137
Art, Sports, and Business All Blend Together	p. 138
Innovation is a Constant Mixing of Ideas	p. 140
Picture of a Responsive Company	p. 142
Five Key Characteristics of the Responsive Organization	p. 143
Sustainable Prosperity	p. 149
Note	p. 150
Executive Checklist for Monitoring Development Projects	p. 151
Goodness of System Design	p. 152
Progress Made Developing the System	p. 154
Competence and Confidence of People on the Project	p. 155
Notes	p. 156
Seven Strategic Guidelines for Designing Systems	p. 157
Note	p. 158
Index	p. 159
Table of Contents provided by Ingram. All Rights Reserved.

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Business Agility Sustainable Prosperity in a Relentlessly Competitive World

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Table of Contents

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