Chapter 8: Understanding Dataís Impact on Business
Unit 3. Streamlining Business Operations
Chapter 9: Enabling the OrganizationóDecision Making
Chapter 10: Extending the OrganizationóSupply Chain Management
Chapter 11: Building a Customer-Centric OrganizationóCustomer Relationship Management
Chapter 12: Integrating the Organization from End to EndóEnterprise Resource Planning
Unit 4. Building Innovation
Chapter 13: Creating Innovative Organizations
Chapter 14: E business
Chapter 15: Creating Collaborative Partnerships
Unit 5. Transforming Organizations
Chapter 16: Integrating Wireless Technology in Business
Chapter 17: Developing Software to Streamline
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