Business English at Work

Written in a conversational tone, this 18-chapter, 4-color text takes a totally new learning approach to relating business English to the world of work. Telecommunications, customer service, online references, and a host of other real-world topics connect directly to activities and exercises in grammar, punctuation, vocabulary, spelling, word division, and sentence writing/revising.

Preface

vii

(3)

Acknowledgments

x

Part 1: Reviewing Basic Business English Concepts

1

(84)

Chapter 1: Resources to Improve Vocabulary, Proofreading, and Spelling

2

(26)

Secondary Learning: References Online

3

(2)

Types of References

5

(7)

Proofreading

12

(3)

Spelling

15

(1)

Commonly Misused Words

16

(12)

Chapter 2: Overview of Parts of Speech

28

(24)

Secondary Learning: Telecommunications

29

(2)

Parts of Speech

31

(21)

Chapter 3: Sentence Development

52

(33)

Secondary Learning: Customer Service

53

(2)

Sentence Identification

55

(1)

Purposes of Sentences

56

(2)

Parts of a Sentence

58

(5)

Objects and Complements

63

(2)

Sentence Order

65

(1)

Phrases and Clauses

66

(2)

Sentence Formations

68

(4)

Diagramming Sentences

72

(13)

Part 2: Reviewing Nouns and Pronouns

85

(154)

Chapter 4: Noun Functions and Plurals

86

(26)

Secondary Learning: The Internet

87

(2)

Classes of Nouns

89

(1)

Functions of Nouns

90

(3)

Plural Forms of Nouns

93

(7)

Diagramming Sentences

100

(12)

Chapter 5: Compound and Possessive Nouns

112

(26)

Secondary Learning: The World Wide Web

113

(2)

Compound Nouns

115

(2)

Cases of Nouns

117

(1)

Possessive Case Nouns

118

(7)

Diagramming Sentences

125

(13)

Chapter 6: Capitalization

138

(38)

Secondary Learning: Time Management

139

(2)

Capitalization Rules

141

(35)

Chapter 7: Pronouns

176

(32)

Secondary Learning: Electronic Mail

177

(2)

Cases of Pronouns

179

(8)

Miscellaneous Pronouns

187

(6)

Use of Who, Whom, and Whose

193

(2)

Diagramming Sentences

195

(13)

Chapter 8: Pronoun/Antecedent Agreement

208

(31)

Secondary Learning: Cultural Diversity

209

(2)

Pronoun/Antecedent Agreement

211

(12)

Reference Pronoun Clarity

223

(3)

Pronouns Requiring Special Attention

226

(1)

Diagramming Sentences

227

(12)

Part 3: Reviewing Verbs

239

(88)

Chapter 9: Verb Types and Parts

240

(26)

Secondary Learning: Problem Solving and Decision Making

241

(2)

Verb Identification

243

(4)

Parts of Verbs

247

(4)

Special Verbs

251

(2)

Diagramming Sentences

253

(13)

Chapter 10: Verb Tense, Voice, and Mood--Verbals

266

(34)

Secondary Learning: Computer Software

267

(2)

Irregular Verbs: Be, Do, and Have

269

(2)

Verb Tense

271

(9)

Voice

280

(1)

Mood

281

(2)

Verbals

283

(4)

Diagramming Sentences

287

(13)

Chapter 11: Subject-Verb Agreement

300

(27)

Secondary Learning: Teamwork

301

(2)

Subject-Verb Agreement

303

(1)

Subject-Verb Agreement--Special Cases

304

(11)

Diagramming Sentences

315

(12)

Part 4: Reviewing Modifiers and Connectors

327

(120)

Chapter 12: Adjectives

328

(32)

Secondary Learning: Ergonomics

329

(2)

Types of Adjectives

331

(4)

Articles

335

(2)

Compound Adjectives

337

(4)

Adjective Comparisons

341

(3)

Adjective Clauses and Phrases

344

(2)

Special Adjectives

346

(1)

Diagramming Sentences

347

(13)

Chapter 13: Adverbs

360

(30)

Secondary Learning: Ethics and Etiquette

361

(2)

Identification of Adverbs

363

(1)

Functions of Adverbs

364

(1)

Formation of Adverbs

365

(3)

Use of Adverbs or Adjectives

368

(2)

Comparisons of Adverbs

370

(2)

Cautions for Using Adverbs

372

(3)

Adverb Clauses

375

(1)

Special Adverbs

376

(2)

Diagramming Sentences

378

(12)

Chapter 14: Prepositions

390

(28)

Secondary Learning: Leadership

391

(2)

Identification of Prepositions

393

(3)

Considerations in Identifying and Using Prepositions

396

(1)

Functions of Prepositional Phrases

397

(1)

Placement of Prepositions

398

(2)

Cautions in Using Special Prepositions

400

(3)

Identification of Idiomatic Expressions

403

(3)

Diagramming Sentences

406

(12)

Chapter 15: Conjunctions

418

(29)

Secondary Learning: Stress and Coping Strategies

419

(2)

Review of Clauses and Sentences

421

(3)

Types of Conjunctions

424

(6)

Parallelism

430

(2)

Cautions in Using Conjunctions

432

(2)

Diagramming Sentences

434

(13)

Part 5: Reviewing Punctuation and Number Use

447

Chapter 16: The Period and the Comma

448

(34)

Secondary Learning: Job Search and Career Development

449

(2)

The Period

451

(5)

The Comma

456

(13)

Diagramming Sentences

469

(13)

Chapter 17: Other Punctuation

482

(36)

Secondary Learning: Business Communication

483

(2)

The Semicolon

485

(2)

The Colon

487

(3)

Quotation Marks

490

(3)

The Apostrophe

493

(2)

The Hyphen

495

(4)

The Dash

499

(2)

Parentheses

501

(2)

Italics

503

(1)

Ellipsis Marks

504

(1)

Brackets

505

(1)

The Asterisk

506

(1)

Diagramming Sentences

506

(12)

Chapter 18: Numbers

518

Secondary Learning: Doing Business on the Internet

519

(2)

General Rules for Writing Numbers

521

(2)

Specific Rules for Writing Numbers

523

(17)

Diagramming Sentences

540

Glossary

G1

Appendix

A1

Index

Index-1

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Business English at Work

Summary

Table of Contents

Supplemental Materials