Business Performance Measurement: Unifying Theory and Integrating Practice

This second edition provides an authoritative assessment of the rapid evolution of the theory and practice of performance measurement in recent years. Covering a wide number of fields, including accounting, operations management, marketing, strategy and organizational behaviour, the work has been significantly expanded to include the public services and financial services sectors. Recent developments in methodology and practice, as well as changing theoretical frameworks are also discussed. New chapters on topics such as supply chain management and performance and risk have been introduced and an agenda for future research is identified. With contributions from an international team of scholars, Business Performance Measurement provides a major work of reference for researchers and practitioners alike. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.