Business Principles For Legal Nurse Consultants

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ISBN: 9780849346064 | 0849346061
Cover: Hardcover
Copyright: 8/12/2005

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Being a Legal Nurse Consultant is your calling. You love what you do. You are ready to go into practice for yourself. You have the education, the drive, and the ability - but is that really enough to succeed?Business Principles for Legal Nurse Consultants is an invaluable resource developed under the auspices of the American Association of Legal Nurse Consultants (AALNC) that can help you along the way. The editor taps into the collective wisdom and experience of LNCs who have already built their own thriving practices. These trailblazing professionals reveal the secrets of their successes and the pitfalls they encountered through chapters that illustrate how to:· Develop a straightforward, comprehensive business plan· Cultivate the precise marketing mix that gets results· Engage the right technology for your web site and office needs· Effectively manage finances, employees, contractors - and change· Build and maintain beneficial client relationships· Leverage what you know to become a successful expert witness· Deal with that potential minefield known as ethicsWhile these issues may seem overwhelming, they don't have to be. Business Principles for Legal Nurse Consultants is an essential single-source guide that can help you navigate through the details so you can get on with your career!

1 Getting Started as a Legal Nurse Consultant

(18)

Jenny Beerman and Lynda Watson

Introduction

(1)

Meeting of Two Professions

(1)

Employee to Entrepreneur

(4)

Career Shift

(1)

Definition of an Entrepreneur

(1)

Pros and Cons

(3)

Pros

(1)

Cons

(2)

Qualities and Traits of the Entrepreneur

(4)

Knowledgeable

(1)

Autonomous

(1)

Determined

(1)

Honest

(1)

Analytical

(1)

Resourceful

(1)

Reliable

(1)

Communicative

(1)

Detail Oriented

(1)

Structure of Business

(2)

Professional Help

(1)

Business Name

(1)

Business Plan

(1)

Liability

(1)

Types of Businesses

(2)

Sole Proprietorship

(1)

Partnership

(1)

Corporation

(1)

Location of the Business

(1)

Funding

(2)

Loans

(1)

Summary

(1)

References

(1)

2 Essentials of Marketing

(18)

Debra Summers

Introduction

(1)

Before Starting

(4)

Know the Current Challenges

(1)

Start with the End in Mind

(1)

Cooperation

(1)

Competition

(1)

Economics

(1)

Social

(1)

Political

(1)

Legal

(1)

Credibility and Credentials

(1)

Position Yourself to Be in Demand

(1)

Marketing Theory

(3)

The Five Ps of Marketing

(2)

Product

(1)

Position

(1)

Place

(1)

Price

(1)

Promotion

(1)

Create a Marketing Platform

(1)

Why a 30-Second Introduction Is Critical

(1)

Needs-Based Marketing vs. Selling

(1)

Marketing Strategy

(3)

Avoid Common Mistakes

(1)

Imitating Competitors

(1)

Failing to Ask for the Business

(1)

Stopping Marketing Efforts

(1)

Marketing from a Position of Desperation

(1)

How to Get Stopgap Business

(1)

Negotiate with a Former Employer

(1)

Subcontract with Competitors

(1)

Do Temporary Work in a Related Field

(1)

Volunteer

(1)

Present at Professional Meetings

(1)

Effective and Low-Cost Marketing Strategies

(1)

Meet People Face to Face

(1)

Talk to Gatekeepers

(1)

Build Relationships

(1)

Say Thank You

(1)

Advanced Marketing Strategies

(3)

Exhibiting

(1)

Advertising

(1)

Who Should Advertise?

(1)

On-Line Advertising

(1)

Design Brochures and Other Marketing Materials

(1)

Publicity

(1)

Public Relations Opportunities

(1)

Other Legal Vendors

(1)

Establishing Alliances and Contacts

(1)

Conclusion

(1)

References

(2)

3 Website Design and Maintenance

(26)

Teresa M. Treiger

Introduction

(1)

Goals for the Website

(1)

Concept Development

(1)

Developing a Site Plan

(6)

Content Development and Writing Style

(1)

Information Chunking

(1)

Layout and Color Scheme

(1)

Links

(2)

Use of Graphics

(1)

Website Project Management

(1)

Domain Registration

(3)

To Build or not to Build

(4)

Evaluating and Engaging a Designer

(1)

Do It Yourself

(2)

Website Hosting

(1)

Maintenance

(1)

Marketing

(4)

Website as Advertisement

(1)

Website as Marketing Tool

(1)

Newsletters

(1)

E-Mail Groups

(1)

Use of Search Engines

(1)

Disclaimers and Copyrighting

(1)

Summary

(2)

References

(1)

Additional Reading

(3)

4 Technology and the Office

(18)

Patricia Karalow

Introduction

(1)

The Office Design

(5)

Planning

(1)

Assess Need

(2)

Financial Plan

(1)

The Process

(1)

Designing

(3)

Chair

(1)

Input Devices

(1)

Document Holder

(1)

Monitor Position

(1)

Work Surface

(1)

Shape of Desk

(1)

Lighting

(1)

Acquisition of Office Technology

(5)

Gathering Information

(1)

The Hardware

(16)

Drives

(1)

Memory

(1)

Peripheral "Plug and Play" Devices

(1)

Speed

(1)

Monitor

(1)

Network

(1)

Wireless Connection

(1)

Peripherals

(2)

Manipulation and Editing of Information

(2)

Storage, Retrieval, and Protection of Information

(1)

Maintenance of Office Technology

(2)

Organization and Maintenance of Physical Files

(1)

Summary

(1)

Additional Reading

(1)

5 Working with Subcontractors

(44)

Deborah D'Andrea

Introduction

(1)

Defining Subcontractor and Independent Contractor

(3)

Hiring Principles

(20)

Picking the Right Person for the Right Job

(3)

Profile of a Subcontractor

(1)

Advantages and Disadvantages of Working with Subcontractors

(2)

Locating Subcontractors

(1)

Interviewing

(10)

Interviewing Styles, Formats, and Settings

(1)

Interview Questions

(1)

Mistakes and Pitfalls to Avoid during the Interview

(1)

Listen for Clichés

(1)

Proficiency Testing

(5)

After the Interview

101

(2)

Establishing Rates

103

(1)

Negotiating the Best Deal: Principles of Savvy Negotiations

103

(1)

Matching Subcontractor Rates to Priorities

104

(1)

Secrets for Wise Decision Making

105

(8)

Steps to Making a Good Decision

107

(1)

To Contract or not to Contract

107

(1)

Subcontractor Agreements

107

(1)

Confidentiality Agreements

108

(4)

Training

112

(1)

Setting Deadlines That Subcontractors Can Meet

113

(1)

Establishing Strong Relationships with Subcontractors

113

(1)

Dealing with Difficult People

114

(1)

When to Ignore and When to Confront

114

(1)

Supervising Subcontractors

114

(3)

Performance Evaluations

115

(2)

What and When to Evaluate

115

(1)

Downfalls of Evaluations

116

(1)

How to Terminate a Subcontractor

117

(1)

Alternatives to Terminating the Subcontractor

117

(1)

IRS Regulations

117

(3)

Defining Employee vs. Subcontractor or Independent Contractor

118

(2)

Filing IRS 1099-MISC Form

119

(1)

Consistent Treatment

119

(1)

Reasonable Basis for Subcontractor Classification

120

(1)

State Rules and Regulations

120

(1)

Summary and Final Tips

120

(2)

References

122

(1)

Additional Reading

122

(3)

6 Working with Employees

125

(34)

Rose Clifford

Introduction

126

(1)

Purposes of Hiring an Employee

127

(1)

Overview

127

(1)

Determine the Need for Hiring Employees

128

(5)

Realities of an LNC Business

129

(1)

Hiring Issues

129

(3)

The "Real" Cost

129

(1)

Required Paperwork

130

(1)

Insurance

130

(1)

Interviewing Guidelines

130

(1)

Reference Checks

131

(1)

Credit Checks

131

(1)

Background Checks

132

(1)

Hiring Individuals with Disabilities

132

(1)

The Decision

132

(1)

What the LNC Needs to Know about the Law

133

(3)

Federal Laws

133

(3)

IRS Tax Laws

133

(1)

Occupational Safety and Health Act (OSHA)

134

(1)

Understanding How the Americans with Disabilities Act Applies to the LNC Employer

134

(1)

The Employee Retirement Income Security Act (ERISA)

135

(1)

State-Specific Laws

136

(1)

Hiring Practices That Work

136

(8)

Attributes of an Ideal Employee

136

(1)

How to Choose the "Correct" Employee

137

(7)

Become Familiar with Specific Steps in the Hiring Process

137

(1)

Prepare for the Interview

138

(1)

Collect Salient Information during the Interview

139

(2)

Present Professionally

141

(1)

During the Interview

142

(1)

What Not to Ask When Interviewing

143

(1)

Employee Information

144

(1)

Employment Information

145

(1)

Employee File

145

(1)

Employee Benefits

145

(5)

Medical Insurance Coverage

149

(1)

Retirement Plans

149

(1)

Paid Time Off

149

(1)

LNC Firm Policies

150

(2)

Employee Dress Code

150

(1)

Employee Conduct

151

(1)

Grounds for Termination

151

(2)

Breach of Confidentiality

151

(1)

Stealing

151

(1)

Lying

151

(1)

The Need for Employee Orientation

152

(1)

Employee Development

153

(1)

Best Practices of Working with Employees

153

(3)

Be Prepared to Set the Best Stage

154

(1)

Be Prepared to Pay

155

(1)

Relinquish the Need to Micromanage

155

(1)

References

156

(1)

Additional Reading

157

(2)

7 Billing and Collections

159

(24)

Pattie Patterson

Introduction

159

(1)

Establishing Fees for Services

159

(2)

Retainers

161

(4)

The Fee Agreement or Contract

165

(1)

Invoicing

165

(9)

Minimizing Disputes over Billing

174

(2)

Slow Payment

176

(1)

Options for Nonpayment

177

(2)

Best Practices for Billing and Collections

179

(1)

References

180

(1)

Additional Reading

180

(3)

8 Ethics and the Legal Nurse Consultant's Business

183

(38)

Betty Joos

Introduction

184

(1)

Personal and Professional Ethics

185

(5)

Ethics as Related to Morals

185

(1)

Development of Professional Codes of Ethics

186

(1)

AALNC Code of Ethics

186

(2)

ANA Code of Ethics for Nurses

188

(1)

Other Professional Codes of Ethics

188

(1)

Legal vs. Ethical

189

(1)

Recognizing Ethical Issues

190

(1)

Ethical Conduct for Attorneys

190

(4)

The Inception of a Legal Code of Ethics

190

(2)

Example

191

(1)

The Attorney's Responsibility for Nonlawyer Assistants

192

(1)

Example

192

(1)

When not to Take Work from an Attorney

192

(2)

Example

193

(1)

Professional Ethics That Affect the LNC's Practice

194

(8)

The Unauthorized Practice of Law

194

(1)

Example

195

(1)

Conflict of Interest Issues

195

(2)

Example

196

(1)

Confidentiality Issues

197

(5)

Confidentiality of Medical Records

198

(1)

Confidentiality and HIPAA

198

(2)

HIPAA and Technology Privacy and Security Issues

200

(1)

Work Product and Confidentiality

201

(1)

Example

201

(1)

Ethics and the Expert Witness

202

(7)

Federal Rules of Evidence and Case Law Regarding Expert Witnesses

202

(2)

Ethics Regarding the Testifying Nurse Expert

204

(5)

Marketing for the Expert Witness

205

(1)

Testifying for Plaintiff and Defense

206

(1)

Dependability of the Expert

206

(1)

The Expert is not an Advocate of Anything except the Facts of an Issue

207

(1)

Example

208

(1)

Ethics Issues and the LNC's Business

209

(6)

Ethics as Part of the LNC's Business Plan

209

(1)

Developing a Business Ethics Policy

209

(1)

Ethics in Marketing the LNC's Business

210

(1)

Ethics in Networking

211

(1)

Example

211

(1)

Competing Ethically

211

(1)

Using Materials and Work of Others

212

(1)

Ethics Related to Fees and Billing Practices

213

(1)

Billable Hours and Invoices

214

(14)

Example

215

(1)

Expanding Ethics as the Business Grows

215

(1)

One Model for Working through Ethical Issues

216

(1)

References

217

(4)

9 Managing Change

221

(20)

Elena Capella

Introduction

221

(1)

Change Theory and Career Transition

222

(1)

Motivation to Change

223

(1)

Barriers to Change

224

(4)

Fear of Failure

228

(3)

Be Clear on the Goals

230

(1)

Set Realistic Expectations

230

(1)

Be Aware of Human Nature

230

(1)

Examine Assumptions

231

(1)

Bring Fears Out into the Open

231

(1)

Planning the Transition to Independent Practice

231

(4)

Change and the Established Business Owner

235

(3)

Conclusion

238

(1)

References

238

(3)

10 Client Relationships

241

(2)

Robert Morrison

Introduction

243

(1)

The Advantages of Building Relationships

244

(1)

Long-Term vs. Short-Term Relationships

245

(3)

Maintaining Trust

245

(1)

Meeting the Needs of Both Partners

246

(1)

Completing Tasks While Strengthening the Relationship

246

(1)

Mutual Ownership of Outcomes

247

(1)

Deep Personal Investment

247

(1)

Commitment to the Other Partner's Development

247

(1)

Building Common Ground through Shared Values

248

(1)

Working with Attorneys

248

(9)

Learn Setting and Challenges

248

(2)

Meet the Client's Expectations

250

(1)

Communicate with Clients according to Their Expectations

251

(2)

Telephone Communication

251

(1)

Correspondence

252

(1)

Meet Their Needs

253

(1)

What Problem Needs Solving?

253

(1)

The Needs of the Client

253

(1)

How to Know Whether Objectives Have Been Met

253

(1)

Morrison's Big Three

254

(1)

The Relationship with the Attorney

254

(3)

Maintain the Purpose of the Partnership

254

(1)

Learn What They Do and of the Cases That They Prefer

255

(1)

Learn Their Professional Habits and Preferences

255

(1)

Learn Their Personal Habits and Priorities

256

(1)

Relationships with the Staff

256

(1)

The Nursing Process for the LNC

257

(1)

Avoiding Becoming a Rescuer

257

(4)

The Patient Client vs. the Attorney Partner

257

(1)

Self-Sufficiency

257

(1)

Level of Independence

257

(1)

Needs and Goals

258

(1)

Giving it Away

258

(1)

Becoming a Dumping Ground

259

(1)

Put it in Writing — How to Avoid the Rescuer Role

260

(1)

Intake Forms

260

(1)

Written Contracts

260

(1)

Avoiding Abuse

261

(1)

Identifying the Undesirable Client

261

(6)

Ways to Identify the Undesirable Client

263

(2)

The Initial Interview

263

(1)

References from Other Attorneys

264

(1)

Professional Services

264

(1)

Taking Action

265

(2)

Dealing with Complaints

267

(1)

Not What Was Expected

267

(1)

Billing Issues

267

(1)

Turn-Around Time

268

(1)

Out of Touch

268

(1)

Staying in Touch

268

(2)

New Contacts — before the First Case

269

(1)

Active Clients

269

(1)

Expanding Services with the Existing Client

270

(1)

Advantages of Expanding with Current Clients

270

(1)

Looking for Ways to Expand

271

(1)

Expanding the Client Base through Direct Referrals

271

(4)

Advantages of Referrals from Clients

271

(2)

Ways to Generate Referrals from Current Clients

273

(2)

Make it Easy to Give Information

273

(1)

The Client as Professional Reference

273

(1)

Satisfaction Surveys

274

(1)

The Direct Approach

274

(1)

Best Practices for Positive Partnerships

275

(4)

The Measure of Success

276

(1)

Use Time to Advantage

276

(1)

Morrison's Big Three

276

(1)

Be Open and Unbiased

277

(1)

Be Flexible

277

(1)

Learn from Success as well as Failure

278

(1)

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Business Principles For Legal Nurse Consultants

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

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5% off 1 book, 7% off 2 books, 10% off 3+ books

Business Principles For Legal Nurse Consultants

Summary

Table of Contents

Supplemental Materials

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