Care Packages for Your Customers An Idea a Week to Enhance Customer Service
, by Glanz, BarbaraNote: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780071484213 | 0071484213
- Cover: Paperback
- Copyright: 4/12/2007
Customer service is the number one concern among managers and business owners Building on CARE Packages for the Workplace, this user-friendly guide puts ideas into action with 52 step-by-step plans for pleasing customers Glanz is a Certified Speaking Professional for the National Speaker's Association; she speaks more than 60 times a year throughout the world and has spoken on all seven continents Glanz's clients include 3M, American Express, PB, Southwest Airlines, SYSCO, IBM, and Hilton