Case Studies in Organizational Behavior and Theory for Health Care

This compendium of cases examines managerial and organizational behavior concepts put to practice in everyday, real-world healthcare settings. Through these cases, students will gain skills, confidence, and a clear understanding of the application of theory. This is one of the few collections that offers case studies specific to the theories of organizational behavior, within the healthcare setting.

Preface
Introduction
Chapter1 I Don't Want to Get Fired, But…
Chapter2 Multi-Disciplinary Collaboration: Bridging Professional Differences for Service Improvement in Adolescent Mental Health Care
Chapter3 What Just Happened?
Chapter4 Readiness and Change Management During Electronic Medical Records Adoption
Chapter5 Choosing the Appropriate Electronic Medical Records System: A Clinic's Journey to Innovation
Chapter6 Joint Patient Liaison Office: Building a Streamlined Unit
Chapter7 Working in a Critical Care Unit: Experiences of a Nurse
Chapter8 The Tardy Drama Queen
Chapter9 It's Just Not Fair!
Chapter10 Broken Ribs
Chapter11 When Increased Diversity Improves Team Performance
Chapter12 Whose Patient Is It?
Chapter13 The Impact of Profitability on Leadership and Accountability in a Public University Dental Clinic
Chapter14 A Multicultural Health Care Team and Patient Care
Chapter15 Renovation of the Pediatrics Department
Chapter16 Practice Transformation: The Case of a Small, Independent Primary Care Practice
Chapter17 Working Toward Collaborative Care
Chapter18 Leadership's Role for Organizational Change
Chapter19 Mending Relationships After a Communication Breakdown
Chapter20 Too Busy To Care
Chapter21 Post-merger Impacts within a Health and Social Services Centre in Quebec
Chapter22 Conflict at the Academic Medical Center: Productivity Levels
Chapter23 Budget Conflicts: Who Will Win?
Chapter24 Limited English Proficiency: Managing Beyond the Words in Long-Term Care Settings
Chapter25 Discord in the Doctors' Domain
Chapter26 Smyrna University Hospital's Department of Internal Diseases: Finally Walking Side by Side
Chapter27 Bionix Diagnostics' Organizational Culture and Business Imperatives
Chapter28 The Struggle for Power at Midwest Hospital System
Chapter29 EMR System: A Blessing or A Curse?
Chapter30 Enriching Jobs at Midwest Hospital System
Chapter31 "Poof" You Are Now in Management: A Case Study in Leadership
Chapter32 Is This Person-Centered Planning? Change Management in a Mental Health Center
Chapter33 Nurses from Other Lands
Chapter34 The New Manager's Challenge
Chapter35 Reorganization and the Centers for Early Childhood Intervention
Chapter36 Retail Pharmacies: Assessing Organizational Responses to AHRQ's Health Literacy Pharmacy Tools