Catering Management

Nancy Loman Scanlon, PhD, has more than thirty-five years of experience in the hospitality industry and has worked in food and beverage management positions with the Hilton Hotels Corporation, Interstate Hotels & Resorts, and Marriott International. She is currently an Associate Professor at the Chaplin School of Hospitality and Tourism Management at Florida International University. Her other books include Marketing by Menu, Restaurant Management, and Quality Restaurant Service Guaranteed.

Chapter 1: Historical Banqueting

Chapter 2: Styles of Catering Operations

Chapter 3: Catering Food Service Development

Chapter 4: Catering sales and Marketing and Computer Software Support

Chapter 5: Catering Menu Program

Chapter 6: Food and Beverage Operational Controls

Chapter 7: Catering Menu Pricing and Controls

Chapter 8: Catering Menu Design

Chapter 9: Catering Beverage Management

Chapter 10: Quality Service and Standards Training

Chapter 11: Managing Catering Equipment

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