Civility in Business and Professional Communication

, by Troester, Rod L.; Mester, Cathy Sargent

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ISBN: 9780820486529 | 0820486523
Cover: Paperback
Copyright: 3/1/2007

Civility in Business and Professional Communication > ISBN13: 9780820486529

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Cathy Sargent Mester is Senior Lecturer in Speech Communication at Penn State Erie, The Behrend College. Rod L. Troester is Associate Professor of Speech Communication at Penn State Erie, The Behrend College.

Civility, communication, and commerce	p. 1
Communication theory and the civility connection	p. 12
Civility in history	p. 29
Business communication civility and quality of life	p. 46
Business communication civility and profits	p. 59
The wisdom of civil words	p. 72
Nonverbal civility	p. 87
Culture, civility, and communication	p. 106
Civility in the interpersonal context	p. 131
Civility and the interview	p. 155
Teams, teamwork, and civil communication	p. 174
Managing meetings with civility	p. 194
Civil communication in the electronic context	p. 212
Podium civility	p. 233
A final word, if you please	p. 257
Table of Contents provided by Blackwell. All Rights Reserved.

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Civility in Business and Professional Communication

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Supplemental Materials