Closed Loop Lifecycle Planning®: A Complete Guide to Managing Your PC Fleet

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Summary

The foremost expert on lifecycle planning provides an introduction and best practices to a unique methodology of lifecycle management.

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Introduction	p. 1
Lifecycle Management
Closed Loop Lifecycle Planning Methodology	p. 7
Overview of Closed Loop Lifecycle Planning	p. 21
Acquiring Hardware	p. 37
Acquiring Software	p. 51
Staging and Integration	p. 71
Installation	p. 85
Moves, Adds, and Changes (MACs)	p. 95
Warranty and Maintenance	p. 105
Asset Management	p. 119
The Help Desk	p. 139
Program Management	p. 159
Disposing of Client Devices at the End of Life	p. 171
Technology Refresh	p. 187
Service-Delivery Strategies	p. 207
Security and Risk	p. 233
Global Lifecycle	p. 249
Disaster Recovery and Business Continuity	p. 261
End-User Downtime	p. 267
Lifecycle Management: Business Observations	p. 275
Index	p. 529
Online Chapters
Additional Detailed Lifecycle Management Content
Interoperability and Prototyping	p. 287
Image Management	p. 295
Networking	p. 307
Management Tools	p. 315
The Quantification of Benefits and Value of Closed Loop Lifecycle Planning	p. 323
Closed Loop Lifecycle Planning for Servers	p. 359
Industry Profiles: Lifecycle Considerations	p. 367
Bonus Section User Segmentation: A Complement to Closed Loop Lifecycle Planning
Overview of User Segmentation	p. 381
Technologies in User Segmentation	p. 399
Expanding the Technologies Under a User Segmentation Strategy	p. 427
End-User Segments	p. 453
User Segmentation and the Closed Loop Lifecycle Planning Model	p. 505
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