Coaching and Mentoring

Effective managers know that timely coaching can dramatically enhance their teams' performance Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals.This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching.Managers will learn how to master special mentoring challenges, improve listening skills, and provide ongoing support to their employees.

Introduction

xi

What Coaching Is All About

1

(10)

Its Place in Management

Benefits

2

(2)

Identifying Coaching Opportunities

4

(4)

A Four-Step Process

8

(1)

Summing Up

9

(2)

Preparing to Coach

11

(10)

Keep Your Eyes, Ears, and Mind Open

Begin with Observation

12

(2)

Create and Test Your Hypothesis

14

(1)

Listen Carefully

15

(1)

Estimate the Probability of Improvement

16

(2)

Ask the Employee to Prepare

18

(1)

Summing Up

19

(2)

Discussion

21

(12)

Where Minds Meet

Discuss Your Observations

22

(5)

Be an Active Listener

27

(1)

Listen for the Emotions Behind the Words

28

(2)

Move Discussion to Causes

30

(1)

Summing Up

31

(2)

Active Coaching and Follow--Up

33

(16)

Getting Down to Business

Obtain Agreement on Goals

34

(2)

Create an Action Plan

36

(3)

Begin Coaching

39

(2)

Give and Receive Feedback

41

(4)

Adopt an Appropriate Approach

45

(1)

Always Follow Up

46

(1)

Summing Up

47

(2)

Becoming a Better Coach

49

(14)

Beyond the Basics

Conserve Time and Energy

50

(4)

Create the Right Climate

54

(3)

Avoid These Common Mistakes

57

(2)

Understand the Challenge of Team Coaching

59

(2)

Practice Makes Perfect

61

(1)

Summing Up

62

(1)

Executive Coaching

63

(12)

When Bosses Need Help

Why Executive Coaching?

65

(2)

Two Approaches to Executive Coaching

67

(3)

What to Look for in an Executive Coach

70

(3)

Summing Up

73

(2)

Mentoring and Management

75

(12)

Developing Human Assets

Mentoring Versus Coaching

76

(5)

The Benefits and Costs of Mentoring

81

(3)

Who Should Have a Mentor?

84

(2)

Summing Up

86

(1)

The Right Match

87

(12)

Advice for Matchmakers

What Constitutes a Good Match?

88

(1)

Bosses as Mentors: Pros and Cons

89

(4)

The Matchmakers

93

(2)

Recognizing a Good Match

95

(1)

One Company's Matchmaking Experiment

96

(2)

Summing Up

98

(1)

Being an Effective Mentor

99

(14)

And a Receptive Protege

Characteristics of Effective Mentors

100

(3)

How to Mentor Well

103

(5)

For Proteges: How to Make the Most of Mentoring

108

(2)

Summing Up

110

(3)

Women and Minorities

113

(8)

Special Mentoring Challenges

Challenges for Female Employees

115

(2)

A Different Fast Track for Minority Americans

117

(2)

Summing Up

119

(2)

Beyond Traditional Mentoring

121

(10)

Peers and Networks

Mentoring Peer-to-Peer

123

(4)

Network Mentoring

127

(2)

Summing Up

129

(2)

Appendix A

131

(8)

Appendix B

139

(4)

Notes

143

(4)

Glossary

147

(2)

For Further Reading

149

(4)

Index

153

(4)

About the Subject Adviser

157

(1)

About the Writer

158

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Coaching and Mentoring

Summary

Table of Contents

Supplemental Materials