Collaboration in Outsourcing A Journey to Quality

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

DR. SJAAK BRINKKEMPER Professor of Organisation and Information at the Department of Information and Computing Sciences at Utrecht University, the Netherlands. He leads a group of about thirty researchers specializing in product software development and entrepreneurship. The main research themes of the group are methodology of product software development, implementation and adoption, and business-economic aspects of the product software industry. He has authored several books and serves on the editorial board of MIS Quarterly, Journal of Database Management, and the European Journal of Information Systems.
SLINGER JANSEN Assistant Professor at the Department of Information and Computing Sciences at Utrecht University, the Netherlands. His research focuses on software product management and software ecosystems, with a strong entrepreneurial component. He currently leads two research projects into the domains of variability in multi-tenancy architectures and software system evolution through servicification.

PART I: GOVERNANCE
Governance Models In Offshore IT Outsourcing
Security, a Three-Dimensional Case Study
Mission Critical Outsourcing
Collaboration of Enterprise Architects in Outsourcing
A Decision Procedure for the Where and How to Outsource
Success and Failure in Offshore Development Projects
PART II: COMMUNICATION AND KNOWLEDGE MANAGEMENT
Boosting Distributed Collaboration Through
Retaining Project Knowledge in an Outsourcing Context
Initial Knowledge Sharing in Outsourcing
Optimal Team Composition in Distributed Software Development
PART III: RELATIONSHIP MANAGEMENT AND QUALITY
Dealing With Trust in Outsourcing Relationships
IT Service Quality in Outsourcing Relationships
Selection of Outsourcing Partners
Conflict Resolution in Outsourcing
Service Level Agreement in an Outsourcing World
PART IV: SOFTWARE DEVELOPMENT
Quality in Distributed Software Product Development
Distributed Scrum Process Guide
Project Coordination in Distributed Software Development
Distributed Requirements Management in an Offshoring Context