Communicating Globally : Intercultural Communication and International Business
, by Wallace V. Schmidt
- ISBN: 9781412913171 | 1412913179
- Cover: Paperback
- Copyright: 2/13/2007
Communicating Globally: Intercultural Communication and International Business uniquely integrates the theory and skills of intercultural communication with the practices of multinational organizations and international business. Authors Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton, and William J. Wardrope provide students with a cultural general awareness of diverse world views, valuable insights on understanding and overcoming cultural differences, and a clear path to international business success.
| Preface | p. xi |
| Key Concepts | p. 1 |
| The Concept of International Business and a Global Marketplace | p. 3 |
| Why Study Global Communication and International Business | p. 4 |
| International Business, Globalism, and the Nature of Global Communication | p. 6 |
| Political Issues and Globalization | p. 9 |
| Economic Issues and Globalization | p. 11 |
| Technological Issues and Globalization | p. 15 |
| Training Challenges of a Complex Intercultural World for International Business | p. 16 |
| Summary | p. 18 |
| The Concept of Intercultural Communication and the Cosmopolitan Leader | p. 19 |
| Defining Culture and Cultural Patterns | p. 20 |
| Culture and Related Terms | |
| Levels of Culture | |
| Approaches to Culture | |
| The Interface of International Business, Culture, and Communication | p. 31 |
| Intercultural Communication and Related Terms | |
| Situating Intercultural Communication | |
| Coordinated Management of Meaning | |
| Barriers to Intercultural Communication | |
| Stereotypes | |
| Cosmopolitan Leadership and an Emerging World Culture | p. 37 |
| Cosmopolitan Communicators and Cosmopolitan Communication | |
| Cosmopolitan Leaders and an Emerging World Culture | |
| Summary | p. 39 |
| The Concept of Cultural Synergy and the Global Organization | p. 41 |
| The Emerging Global Landscape | p. 42 |
| The Reconfigurable Organization and Globalism | p. 42 |
| Corporate Cultural Models and Critical Cultural Factors | p. 45 |
| Globalism and Cultural Synergy | p. 48 |
| Synergy Defined | |
| Systems Theory, Complexity Science, and the Nature of Synergy | |
| Synergy and Cross-Cultural Communication Competence | |
| The Virtual Organization, Cultural Synergy, and the Global Marketplace | p. 53 |
| Defining Virtual Organizations and Work Groups | |
| Global Organizations, Teams, and the Nature of Virtual Communication | |
| Challenges to Working in Virtual Organizations | |
| Virtual Freedom and Technology-Mediated Communication | |
| Summary | p. 59 |
| Developing New Skills and Intercultural Competencies | p. 61 |
| Cultural Contact and Interfacing With Others | p. 63 |
| Relational Dialectics and Cultural Contact | p. 63 |
| Adaptation and Building Intercultural Relationships | p. 67 |
| Adaptation and Acculturation | |
| Building Intercultural Relationships | |
| Accommodating Culture Shock | |
| Intercultural Effectiveness and Cross-Cultural Competencies | p. 72 |
| An Expatriate's Journal: A Three-Year Sojourn in Singapore | p. 75 |
| Summary | p. 84 |
| The Nature of Language and Nonverbal Communication | p. 85 |
| Characteristics of Language | p. 87 |
| Language Is Symbolic | |
| Language Is Abstract | |
| Language Shapes Perception | |
| Language Is a Contextual Code | |
| Language Is Rule Based | |
| Language Is Functional | |
| Nonverbal Communication | p. 94 |
| Functions of Nonverbal Message | |
| Dimensions of Nonverbal Behavior | |
| Summary | p. 100 |
| Intercultural Communication and Conflict Management | p. 103 |
| Defining Intercultural Conflict | p. 103 |
| Phases of Intercultural Conflict | p. 106 |
| Characteristics of Intercultural Conflict | p. 107 |
| Face-Negotiation | |
| Conflict Styles | |
| Conflict-Handling Strategies | |
| Steps in Constructive Intercultural Conflict Management | p. 112 |
| Conflict Negotiation, Mediation, and Arbitration | p. 115 |
| Summary | p. 118 |
| Intercultural Communication and the New World of Business | p. 121 |
| Cosmopolitan Leadership, Teams, and the Global Workforce | p. 123 |
| Cosmopolitan Leadership and Leadership Competencies | p. 123 |
| Leadership Challenges | |
| Leadership Competencies | |
| Professional Development Strategies for Building Cosmopolitan Leadership Competencies | |
| Cosmopolitan Leadership and Global Teams | p. 128 |
| Global Teams | |
| Global Team Challenges | |
| Global Team Strategies for Increasing Effectiveness | |
| Decision-Making, Problem-Solving, and the Global Teams | p. 136 |
| Decision-Making and Problem-Solving | |
| Trust and Team Problem-Solving | |
| The Global Workforce and Technology | p. 140 |
| Summary | p. 141 |
| Disturbing the Equilibrium and Creating Planned Change | p. 143 |
| Chaos, Change, and Innovation | p. 144 |
| Strategies for Innovation and Change: Theoretical Frameworks | p. 146 |
| Lewin's Change Model | |
| Social-Technical-Administrative Systems Integration Model | |
| Formula for Change | |
| Deliberate, Emergent, and Improvisational Change | |
| Communicating About Changes | p. 152 |
| Communication Strategies | |
| Leadership's Role | |
| Cross-Cultural Considerations for Implementing Change | p. 156 |
| Taking the Long View: Seeing the Future | p. 159 |
| Summary | p. 160 |
| Entering the Global Marketplace and World Bazaar | p. 161 |
| Doing Business in North America | p. 163 |
| Geography and Demographics | p. 164 |
| Case Study: The Growing Latin American Population | p. 165 |
| Cultural Themes and Patterns | p. 166 |
| Social, Economic, and Political Factors | p. 169 |
| Case Study: The Cost of Terrorism | p. 171 |
| Business Conduct and Characteristics | p. 174 |
| Emerging Trends | p. 175 |
| Summary | p. 176 |
| Resource Guide | p. 177 |
| Doing Business in Latin America and the Caribbean | p. 179 |
| Geography and Demographics | p. 180 |
| Cultural Themes and Patterns | p. 181 |
| Social, Economic, and Political Factors | p. 186 |
| Trade and Economic Integration | p. 188 |
| Case Study: The Mexican Peso Crisis | p. 190 |
| Business Conduct and Characteristics | p. 194 |
| Titles | |
| Attire | |
| Time | |
| Conversational Taboos | |
| Business Meetings and Decision-Making | |
| Greetings, Business Etiquette, and Courtesies | |
| Emerging Trends | p. 196 |
| Summary | p. 197 |
| Resource Guide | p. 198 |
| Doing Business in East Asia and the Pacific Rim | p. 201 |
| Geography and Demographics | p. 202 |
| Cultural Themes and Patterns | p. 204 |
| Case Study: How Cultural Factors Contributed to the 1997 Asian Economic Crisis | p. 206 |
| Collectivism | |
| Authoritarianism | |
| Power Distance | |
| Social, Economic, and Political Factors | p. 209 |
| Business Conduct and Characteristics | p. 212 |
| Case Study: The Sino-Japanese Struggle-Who Will Trump Asia? | p. 214 |
| Summary | p. 217 |
| Resource Guide | p. 217 |
| Doing Business in Europe | p. 221 |
| Geography and Demographics | p. 222 |
| Social, Economic, and Political Factors | p. 223 |
| Trade and Economic Integration | p. 224 |
| The European Union and the Euro | p. 225 |
| Case Study: The Russian Federation | p. 226 |
| Business Conduct and Characteristics | p. 227 |
| Languages | |
| Hofstede's Cultural Dimensions | |
| Religious Influence | |
| Work Hours and Business Attire | |
| Eating | |
| Communication | |
| Emerging Trends | p. 233 |
| Summary | p. 234 |
| Resource Guide | p. 235 |
| Doing Business in Africa and the Middle East | p. 237 |
| Geography and Demographics | p. 238 |
| Cultural Themes and Patterns | p. 241 |
| Culture, Language, and Religion | p. 241 |
| Social, Economic, and Political Factors | p. 244 |
| Importance of Family and Relationship | |
| Role of Women | |
| Challenge of HIV/AIDS | |
| Governmental Regulations | |
| Widespread Corruption | |
| Weak Infrastructure | |
| Political Unrest | |
| Business Conduct and Characteristics | p. 250 |
| Appropriate Dress | |
| Work Week | |
| A Time | |
| Business Meetings and Decision-Making | |
| Greetings, Business Etiquette, and Courtesies | |
| Emerging Trends | p. 254 |
| Political Reform | |
| Technological Expansion | |
| Summary | p. 256 |
| Resource Guide | p. 257 |
| Epilogue: Breaking Free and the Road Ahead | p. 259 |
| Trends Shaping the Global Marketplace | p. 259 |
| Work Habits for the Global Marketplace | p. 262 |
| References | p. 265 |
| Index | p. 305 |
| About the Authors | p. 317 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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