Communicating The New Methods to Shape and Accelerate Innovation

"Communicating radical innovation is very different from discussing marginal change. Erwin's book provides a serious analysis of why, in this era of VUCA—Volatility, Uncertainty, Complexity and Ambiguity—we need to change our individual and organizational modes of communication. Erwin then provides a series of concrete, practical communication methodologies that we so need. Communicating the New is a book that needs to be offered in all of our best business-school classes."

—Bruce Nussbaum, author of Creative Intelligence, former assistant managing editor for BusinessWeek, and Professor of Innovation & Design at Parsons The New School of Design

"One of the main problems with executing innovation in organizations is also one of the least obvious. Communicating The New reminds us about an often neglected but crucial part in the innovation process. Applying the principles contained in this book will increase your chances for innovation success, both inside your company—overcoming organizational barriers, as well as outside—convincing your customers. This is an essential read for those who not only preach for improving the current state of things, but more important to those responsible for executing it."

—Luis Arnal, Managing Partner, INSITUM

"I was hooked instantly. The names of people that I should give this book to keep building with each new chapter. Communicating the New is thorough as well as thoughtful in providing an impressive compendium of models, framework, methods, and tools for navigating the 21st-century challenges of creating The New. Finally, a useful resource to navigate the complexity of creating The New."

—Clement Mok, Designer, Entrepreneur, and Instigator

"Anyone who has experienced the challenge of co-creating The New and engaging enterprise audiences will find useful ways to produce insight, influence, and impact."

—Paul Siebert, Director of Research + Strategy, Steelcase

KIM ERWIN is an Assistant Professor at the IIT Institute of Design. She comes to academia after fifteen years in the design planning field. In her professional practice, Kim specializes in the information-intensive areas of the planning process, focusing on the communication of user research and strategy for innovation, and has done so for such companies as Motorola, Texas Instruments, Alamo Rent A Car, and other innovation-curious firms.

1 Finding the conceptual center

Models and frameworks: thinking with our eyes

How to use models to direct your thinking

Build-to-think prototypes: Thinking with our hands

Thinking with words: Lists and open-ended writing

Conclusion

2 Framing the work

Metaphors

Mantras and catchphrases

Contrast

Stories

Artifacts and images

Conclusion

3 Targeting your constituents

The communication plan

Mental model and orthodoxy analysis

Quad A diagnostic

Organizations as Culture framework

Conclusion

4 Introduce new thinking

1 Exploratory experiences

3 Interaction experiences

4 Application experiences

5 Extension experiences

Conclusion

5 Expand the conversation

Communication systems

Performative presentations: give them something to talk about

Demonstration artifacts: give them something to show and share

Conclusion

6 Conclusion

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