Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information

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ISBN: 9780805849929 | 0805849920
Cover: Hardcover
Copyright: 11/2/2004

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Offers analysis and design considerations for the presentation of complex and technical information on Web sites, using a theory that deals with highly complex issues and user goals. For scholars, researchers, and students in technical communication, information design, and human-computer interaction.

Acknowledgements

Preface

1. Introduction

(28)

Model of situation, goals, and information needs

(4)

Simple, complicated, and complex situations

(6)

Overview of the remaining chapters

(2)

Long example-Astronomical information

(6)

2. Complex Situations

(38)

Simple, complicated, and complex situations

(11)

Characteristics of complex situations

(9)

Feedback loops and situation response

(2)

Multiple dimensions of a user's understanding

(2)

What it means to understand a complex situation

(5)

Complex situations are context dependent

(4)

Long example-Electronic medical patient record system

(5)

Introduction

(1)

3. User Goals

(26)

Goals in complex situations

(9)

Constraints on achieving goals

(4)

Emergent properties of achieving goals

(2)

Ways to meet user goals

(3)

Conclusion

(2)

Long example-Business report analysis

(3)

4. Information Needs

(34)

Introduction

(1)

Information needs to achieve goals

(3)

Shuttle puzzle example

(2)

Hierarchy of data, information, and knowledge

100

(5)

Information interrelationships

105

(3)

Information needs in complex situations

108

(16)

Long example-E-commerce

124

(3)

Introduction

127

(1)

5. People

127

(30)

View of the real user

131

(2)

Understanding a situation

133

(6)

Defining the goals

139

(5)

Interpreting information

144

(7)

Conclusion

151

(1)

Long example-Pricing of wholesale products

152

(5)

6. System

157

(28)

Computer system is a tool

158

(4)

Content development

162

(8)

Human-computer interaction

170

(4)

Software and hardware implementation issues

174

(5)

Conclusion

179

(1)

Long example-Medical information system operation

180

(5)

7. Process for Addressing

Complex Situations

185

(2)

Process of defining user goals and information needs

187

(1)

Plan the scope of the information product

188

(2)

Identify the user groups of the final information product

190

(2)

Define the user goals by user group

192

(4)

Define the information needs of each user group

196

(5)

Define the information relationships

201

(5)

Determine the source of each information element

206

(1)

Build a visual model

207

(4)

Define the presentation requirements

211

(1)

Conclusion

212

(1)

Long example-Online textbook design

213

(4)

8. Conclusion

217

(12)

Goals and information needs

218

(4)

Open research questions and looking to the future

222

(4)

Final comments

226

(3)

Appendix: Creating a Visual Model

229

(8)

References

237

(16)

Author Index

253

(6)

Subject Index

259

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Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information

Summary

Table of Contents

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Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information

Summary

Table of Contents

Supplemental Materials

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