Communication Mosaics An Introduction to the Field of Communication (with CD-ROM and InfoTrac)

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ISBN: 9780534606428 | 0534606423
Cover: Paperback
Copyright: 4/3/2003

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Julia Wood, a leading scholar in the field of communication, brings us a new edition of the extremely popular COMMUNICATION MOSAICS: AN INTRODUCTION TO THE FIELD OF COMMUNICATION. The new edition continues with the holistic approach to the field of communication by first explaining the basic processes central to all communication contexts (e.g. listening, perceiving, using verbal and nonverbal communication, establishing climate), and then applying these processes to various contexts (interpersonal, small group, public, organizational, intercultural, and mass communication) Through reviewer and student-praised "Student Voices" features, seamless and thoughtful integration of diversity, skill-building pedagogy and real life examples, students are exposed to the vast world of communication and the tools needed to become effective communicators. This book will provide readers with a clear understanding of the fundamental skills and processes that are a part of the broad array of communica

Preface

xvii

Introduction to Communication Mosaics

(2)

Introduction to the Author

(2)

Introduction to Communication Mosaics

(2)

Coverage

(1)

Students

(1)

Theory and Practice

(1)

Features

(3)

Technology Emphasis

(1)

Integrated Attention to Cultural Diversity

(1)

Student Commentaries

(1)

For Your Information

(1)

Sharpen Your Skill

(1)

Case Studies

(1)

Aids to Learning

(1)

Learning About Multiculturalism

(1)

U.S. Demographics in the Twenty-First Century

(2)

For Further Reflection and Discussion

(2)

PART I

The Field of Communication

(36)

Importance of Communication

(1)

Sharpen Your Skill: Your Communication Activities

(1)

Personal Life

(1)

Personal Relationships

(1)

f.y.i Ghadya Ka Bacha

(1)

f.y.i Communication and Marriage

(2)

Professional Life

(1)

Civic Life

(1)

History of the Communication Field

(1)

Classical Roots: Rhetoric and Democratic Life

(1)

f.y.i Wisdom from Ancient Teachers

(4)

Liberal Education

(2)

Broadening the Field

(1)

Communication, Power, and Empowerment

(1)

Conducting Research in Communication

(2)

Quantitative Research

(1)

Qualitative Research

(1)

Critical Research

(1)

Defining Communication

(5)

Features of Communication

(2)

Models of Communication

(3)

Breadth of the Communication Field

(1)

Intrapersonal Communication

(1)

Sharpen Your Skill: Analyzing Your Self-Talk

(6)

Interpersonal Communication

(1)

Performance Studies

(1)

Group and Team Communication

(1)

Public Communication

(1)

Organizational Communication

(1)

Mass Communication

(1)

Technologies of Communication

(1)

Intercultural Communication

(1)

Sharpen Your Skill: Your Mediated World

(1)

f.y.i Learning About Intercultural Communication

(1)

Ethics and Communication

(1)

Blurring the Lines

(1)

Unifying Themes and Processes in the Communication Field

(2)

Unifying Themes

(1)

Basic Processes of Communication

(1)

Careers in Communication

(2)

Research

(1)

Education

(1)

Mass Communication

(1)

Training and Consulting

(1)

Human Relations and Management

(1)

f.y.i Careers in Communication

(1)

Sharpen Your Skill: Speech of Self-Introduction

(1)

Summary

(1)

Communication Mosaics Online

(3)

Key Terms

(1)

For Further Reflection and Discussion

(1)

Experience Communication Case Study: Speech of Self Introduction

(2)

Perceiving and Understanding

(22)

The Perception Process

(4)

Selection

(1)

Organization

(2)

f.y.i The Census Bureau's Dilemma

(1)

Sharpen Your Skill: Sizing Up Others

(1)

Interpretation

(1)

f.y.i It's Never Our Fault!

(1)

Influences on Perception

(3)

Physiological Factors

(1)

Expectations

(1)

Cognitive Abilities

(1)

Sharpen Your Skill: Visualizing Positive Communication

(3)

Social Roles

(1)

Cultural Factors

(1)

Sharpen Your Skill: Noticing Individualism

(1)

Guidelines for Improving Skill in Perceiving

(1)

Avoid Mind Reading

(1)

Check Perceptions with Others

(1)

Distinguish Facts from Inferences

(1)

Sharpen Your Skill: Perception Checking

(1)

Sharpen Your Skill: Distinguishing Facts from Inferences

(1)

Monitor the Self-Serving Bias

(1)

Sharpen Your Skill: Using Tentative Language

(5)

f.y.i Attribution Patterns and Relationship Satsifaction

(1)

f.y.i The Truth, the Whole Truth, and Nothing But the Truth

(1)

Summary

(1)

Communication Mosaics Online

(1)

Key Terms

(1)

For Further Reflection and Discussion

(1)

Experience Communication Case Study: College Success

(2)

Creating Communication Climates

(24)

Levels of Confirmation and Disconfirmation

(3)

Recognition

(1)

Acknowledgment

(1)

Endorsement

(1)

f.y.i Guidelines for Communicating with People with Disabilities

(1)

Sharpen Your Skill: Confirmation and Disconfirmation in Online Communication

(1)

Defensive and Supportive Climates

(1)

Evaluation Versus Description

(1)

Certainty Versus Provisionalism

(1)

Sharpen Your Skill: Using Descriptive Language

(4)

Strategy Versus Spontaneity

(1)

Control Versus Problem Orientation

(1)

Neutrality Versus Empathy

(1)

Superiority Versus Equality

(1)

Sharpen Your Skill: Assessing Communication Climates

(1)

Conflict and Communication

(1)

f.y.i Crisis and Opportunity

(4)

Conflict May Be Overt or Covert

(1)

Conflict May Be Managed Well or Poorly

(4)

Sharpen Your Skill: Your View of Conflict

(1)

Guidelines for Creating and Sustaining Healthy Communication Climates

(4)

Accept and Confirm Others

(1)

Affirm and Assert Yourself

(2)

Respect Diversity Among People

(1)

Time Conflict Effectively

(1)

Show Grace When Appropriate

(1)

Summary

(1)

Communication Mosaics Online

(3)

Key Terms

(1)

For Further Reflection and Discussion

(1)

Experience Communication Case Study: Cloudy Climate

(2)

Engaging in Verbal Communication

(28)

f.y.i Language Creates Reality

(1)

Language and Meaning

(2)

Features of Language

(2)

f.y.i Our Multicultural Language

100

(1)

Sharpen Your Skill: Communicating Clearly

101

(2)

f.y.i The Languages of Race and Ethnicity

103

(3)

Principles of Communication

104

(2)

Sharpen Your Skill: Communication Rules

106

(2)

Symbolic Abilities

108

(1)

Sharpen Your Skill: Punctuating Interaction

108

(2)

Language Defines Phenomena

109

(1)

f.y.i The Whorf--Sapir View of Language

110

(1)

Language Evaluates Phenomena

110

(1)

f.y.i Reappropriating Language

111

(4)

Language Organizes Experiences

112

(1)

Language Allows Hypothetical Thought

113

(1)

Language Allows Self-Reflection

114

(1)

Sharpen Your Skill: I--Me Dialogues

115

(2)

Language Defines Relationships and Interaction

116

(1)

f.y.i Japanese and American Styles of Negotiation

117

(1)

Guidelines for Effective Verbal Communication

117

(1)

Engage in Person-Centered Communication

117

(1)

Be Conscious of Levels of Abstraction

117

(1)

Qualify Language

118

(1)

f.y.i General Semantics

118

(2)

Own Your Feelings and Thoughts

119

(1)

Sharpen Your Skill: Using / Language

120

(1)

Summary

121

(1)

Communication Mosaics Online

121

(3)

Key Terms

121

(1)

For Further Reflection and Discussion

122

(1)

Experience Communication Case Study: The Roommates

122

(2)

Engaging in Nonverbal Communication

124

(26)

Principles of Nonverbal Communication

126

(5)

Nonverbal Communication Is Ambiguous

126

(1)

Nonverbal Behaviors Interact with Verbal Communication

127

(1)

Nonverbal Communication Can Regulate Interaction

127

(1)

Nonverbal Communication Can Establish Relationship-Level Meanings

128

(2)

Nonverbal Communication Reflects Cultural Values

130

(1)

Types of Nonverbal Behaviors

131

(1)

Kinesics

131

(1)

f.y.i Freedom of (Nonverbal) Speech

132

(1)

Haptics

133

(1)

Sharpen Your Skill: Communicating Closeness

133

(3)

Physical Appearance

134

(1)

Artifacts

135

(1)

f.y.i Cultural Rules of Gift Giving

136

(1)

Proxemics and Personal Space

137

(1)

f.y.i Environmental Racism

137

(2)

Environmental Factors

138

(1)

Chronemics

138

(1)

f.y.i Feng Shui

139

(1)

Sharpen Your Skill: Increasing Awareness of Environmental Influences

139

(3)

Paralanguage

140

(1)

Silence

141

(1)

Sharpen Your Skill: Observing Nonverbal Communication

142

(1)

Guidelines for Effective Nonverbal Communication

143

(2)

Monitor Your Nonverbal Communication

143

(1)

Be Tentative When Interpreting Others' Nonverbal Communication

143

(2)

Summary

145

(1)

Communication Mosaics Online

146

(4)

Key Terms

146

(1)

For Further Reflection and Discussion

146

(1)

Experience Communication Case Study: Teamwork

147

(3)

Listening and Responding to Others

150

(26)

f.y.i Who Listens?

152

(1)

The Listening Process

153

(1)

Being Mindful

153

(1)

Sharpen Your Skill: Developing Mindfulness

154

(3)

Physically Receiving Communication

155

(1)

Selecting and Organizing Communication

155

(1)

Interpreting Communication

156

(1)

Responding

157

(1)

Remembering

157

(1)

f.y.i The Power of Responsive Listening

157

(1)

Obstacles to Effective Listening

158

(6)

Situational Obstacles

158

(1)

Internal Obstacles to Listening

159

(2)

Forms of Ineffective Listening

161

(3)

Sharpen Your Skill: Identify Your Ineffective Listening Habits

164

(1)

Guidelines for Effective Listening

164

(2)

Informational and Critical Listening

164

(2)

f.y.i Missing the Boat in Communication

166

(1)

Relationship Listening

167

(1)

Sharpen Your Skill: Improving Recall

167

(2)

Sharpen Your Skill: Practicing Paraphrasing

169

(2)

Other Purposes of Listening

171

(1)

Listening for Pleasure

171

(1)

Listening to Discriminate

171

(1)

Summary

172

(1)

Communication Mosaics Online

172

(4)

Key Terms

172

(1)

For Further Reflection and Discussion

173

(1)

Experience Communication Case Study: Family Hour

173

(3)

Adapting Communication to People and Contexts

176

(26)

Adaptation as a Basic Communication Process

178

(1)

Communication Is Systemic

178

(1)

All Parts of Communication Systems Are Interrelated

178

(1)

f.y.i Sponges, Newts, and Communication

179

(2)

Communication Systems Are Organized Wholes

179

(1)

Communication Systems Are More Than the Sum of Their Parts

180

(1)

Communication Systems Strive for but Cannot Sustain Equilibrium

180

(1)

Communicating in a Culturally Diverse World

181

(1)

We Learn Culture in the Process of Communicating

182

(1)

f.y.i Code Talkers

182

(1)

Multiple Cultures and Social Communities May Coexist in a Single Geographic Location

183

(1)

f.y.i Learning Togetherness

183

(2)

f.y.i Communicating Culture

185

(2)

Cultures and Social Communities Develop Distinct Forms of Communication

185

(2)

f.y.i Proverbs Express Cultural Values

187

(3)

Communication Expresses and Sustains Cultures

189

(1)

Communication Is a Source of Cultural Change

190

(1)

f.y.i Hip-Hop Communication

190

(1)

Guidelines for Adapting Communication

191

(2)

Engage in Person-Centered Communication

192

(1)

Respect What Others Present as Their Feelings and Ideas

192

(1)

Resist Ethnocentric Bias

193

(1)

f.y.i Respecting Others' Experiences

193

(4)

Recognize That Adapting to Diversity Is a Process

195

(2)

Summary

197

(1)

Communication Mosaics Online

198

(4)

Key Terms

198

(1)

For Further Reflection and Discussion

199

(1)

Experience Communication Case Study: The Job Interview

199

(3)

PART II

Communication and Personal Identity

202

(26)

Communication and Personal Identity

203

(1)

The Self Arises in Communication with Others

203

(1)

f.y.i A Positive Prophesy

204

(2)

Sharpen Your Skill: Identifying Social Values in Media

206

(2)

Communication with Family Members

207

(1)

Sharpen Your Skill: Reflecting on Your Identity Scripts

208

(5)

Communication with Peers

210

(3)

Sharpen Your Skill: Reviewing Your Social Comparisons

213

(4)

Communication with Society

215

(2)

f.y.i A Cross-Cultural Look at Sexual Identity

217

(1)

Challenges in Communicating with Ourselves

218

(5)

Reflect Critically on Social Perspectives

218

(1)

Seek Personal Growth as a Communicator

219

(4)

f.y.i The Risks of Self-Disclosure

223

(1)

Summary

224

(1)

Communication Mosaics Online

225

(3)

Key Terms

225

(1)

For Further Reflection and Discussion

226

(1)

Experience Communication Case Study: Speech of Self Introduction Using a Collage

226

(2)

Communication in Personal Relationships

228

(26)

Understanding Personal Relationships

229

(3)

Features of Personal Relationships

229

(3)

f.y.i Rules of Friendship

232

(5)

The Evolutionary Course of Personal Relationships

235

(2)

f.y.i Friends of the Heart and Friends of the Road

237

(3)

f.y.i Styles of Loving

240

(1)

Sharpen Your Skill: Private Language

241

(1)

f.y.i Stages in the Escalation of Interracial Relationships

242

(2)

Sharpen Your Skill: Charting Your Relationship's Evolution

244

(1)

Challenges in Personal Relationships

244

(2)

Dealing with Distance

244

(2)

f.y.i Coping with Geographic Separation

246

(4)

Managing Dual-Career Relationships

246

(1)

Avoiding Violence and Abuse Between Intimates

247

(2)

Negotiating Safer Sex

249

(1)

Summary

250

(1)

Communication Mosaics Online

251

(3)

Key Terms

251

(1)

For Further Reflection and Discussion

251

(1)

Experience Communication Case Study: Abuse

252

(2)

Communication in Groups and Teams

254

(24)

Understanding Communication in Groups and Teams

256

(1)

Defining Groups and Teams

257

(1)

Sharpen Your Skill: Groups in Your Life

257

(4)

The Rise of Groups and Teams

258

(3)

Potential Limitations and Strengths of Groups

261

(3)

Potential Limitations of Groups

261

(2)

Potential Strengths of Groups

263

(1)

Features of Small Groups

264

(5)

Cohesion

264

(1)

Group Size

265

(1)

Power Structure

266

(1)

Interaction Patterns

267

(1)

Group Norms

267

(2)

Challenges of Communicating in Groups and Teams

269

(5)

Participating Constructively

269

(2)

Providing Leadership

271

(1)

Managing Conflict Constructively

272

(2)

Summary

274

(1)

Communication Mosaics Online

275

(3)

Key Terms

275

(1)

For Further Reflection and Discussion

275

(1)

Experience Communication Case Study: Group Communication

276

(2)

Communication in Organizations

278

(22)

Key Features of Organizational Communication

280

(1)

Structure

280

(1)

Networks

280

(1)

Links to External Environments

281

(1)

f.y.i Virtually Networking

281

(1)

Organizational Culture

282

(4)

Vocabulary

283

(1)

Stories

284

(2)

Rites and Rituals

286

(1)

Sharpen Your Skill: Noticing Stories and the Work They Do

286

(3)

Structures

288

(1)

f.y.i Organizations and Ethics--or Lack Thereof

289

(2)

Challenges for Communicating in Organizations

291

(2)

Adapting to Diverse Needs, Situations, and People

291

(2)

f.y.i Family Leave: Not for Everyone

293

(1)

Moving In and Out of Teams

293

(1)

Managing Personal Relationships on the Job

294

(1)

f.y.i Tomorrow's Organizations

294

(1)

f.y.i Human Relations in Organizations

295

(1)

Summary

296

(1)

Communication Mosaics Online

296

(4)

Key Terms

296

(1)

For Further Reflection and Discussion

297

(1)

Experience Communication Case Study: Ed Misses the Banquet

297

(3)

Public Communication

300

(28)

f.y.i The First Amendment

302

(1)

Public Speaking as Enlarged Conversation

302

(1)

Purposes of Public Speeches

302

(1)

Sharpen Your Skill: Noticing Conversational Speaking Style

303

(2)

Distinctive Features of Public Communication

305

(1)

f.y.i Moved to Speak

305

(2)

Planning and Presenting Public Speeches

307

(2)

Earning Credibility

307

(1)

Planning Public Speeches

308

(1)

f.y.i A World Fit for Children

309

(1)

Researching and Supporting Public Speeches

309

(1)

Sharpen Your Skill: Developing Effective Thesis Statements

309

(8)

Organizing Speeches

312

(3)

Developing Effective Delivery

315

(2)

Challenges in Public Speaking

317

(4)

Understand and Control Speaking Anxiety

317

(2)

Adapt to Audiences

319

(1)

Become a Critical Listener

320

(1)

f.y.i Fallacies in Reasoning

321

(1)

Summary

322

(1)

Communication Mosaics Online

322

(6)

Key Terms

323

(1)

For Further Reflection and Discussion

323

(1)

Experience Communication Sample Speech: Graduated Licensing

324

(4)

Mass Communication

328

(22)

Understanding Mass Communication

330

(1)

Media History of Human Civilization

330

(1)

f.y.i The Medium is the Message/Massage

331

(4)

Functions and Effects of Mass Communication

333

(2)

f.y.i Constructing the News

335

(4)

Sharpen Your Skill: Testing the Mean World Hypothesis

339

(1)

f.y.i Media-Created Body Images

340

(1)

Sharpen Your Skill: Detecting Dominant Values in Media

340

(1)

f.y.i Puffery: The Best of Its Kind!

341

(1)

f.y.i Media's Lessons for Children

341

(1)

Challenges for Interacting with Mass Communication

342

(3)

Develop Media Literacy

342

(2)

Respond Actively

344

(1)

f.y.i Responding Actively

345

(1)

Summary

346

(1)

Communication Mosaics Online

346

(4)

Key Terms

347

(1)

For Further Reflection and Discussion

347

(1)

Experience Communication News Clip: 100 Years of Entertainment Technology

348

(2)

Technologies of Communication

350

(23)

Understanding Communication Technologies

352

(2)

Written Communication

352

(1)

Telephone Communication

353

(1)

Computer-Mediated Communication

354

(1)

f.y.i Cybercommunication

354

(2)

f.y.i Netiquette (Email Etiquette)

356

(1)

Teleconferencing

357

(1)

f.y.i Cyberhate

357

(2)

Interconnected Communication Technologies

358

(1)

f.y.i The PC-Plus Era

359

(1)

Challenges of Using Converging Communication Technologies

359

(1)

Managing Information Flow and Overload

359

(1)

f.y.i Information Versus Knowledge

360

(3)

Preserving Focused Attention

361

(1)

Cultivating a Rich Inner Life

362

(1)

Ensuring Democratic Access

363

(1)

f.y.i The Digital Divide

363

(2)

Rethinking What Community Means

364

(1)

f.y.i The PEN System and Civic Participation

365

(1)

Regulating Cyberspace

365

(1)

f.y.i Annoy.com

366

(2)

Summary

368

(1)

Communication Mosaics Online

369

(4)

Key Terms

369

(1)

For Further Reflection and Discussion

369

(1)

Experience Communication News Clip: Privacy in the Workplace

370

(3)

Closing

373

(1)

Appendix: Communication in Interviews

374

(16)

Glossary

390

(7)

References

397

(18)

Credits

415

(2)

Index

417

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Communication Mosaics An Introduction to the Field of Communication (with CD-ROM and InfoTrac)

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Communication Mosaics An Introduction to the Field of Communication (with CD-ROM and InfoTrac)

Summary

Table of Contents

Supplemental Materials

Digital License