Communication Skills For Dummies

Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of Body Language For Dummies and Persuasion & Influence For Dummies.

Part I: Honing Your Communication Skills  7

Chapter 1: Grasping the Finer Points of Great Communication  9

Chapter 2: Knowing What You Want to Achieve  27

Chapter 3: Valuing Different Communication Styles  43

Part II: Being Receptive to Others  55

Chapter 4: Listening Actively for Total Understanding  57

Chapter 5: Establishing Rapport for Effective Communication  71

Part III: Putting Your Mind and Body into Your Message  89

Chapter 6: Choosing the Right Attitude  91

Chapter 7: Speaking with Clarity  109

Chapter 8: Conveying Messages through Movements  127

Part IV: Managing Communication Challenges  143

Chapter 9: Getting Yourself Out of Sticky Situations  145

Chapter 10: Negotiating with Finesse  159

Chapter 11: Communicating Across Cultures  171

Part V: Communicating Across Distances  185

Chapter 12: Communicating Successfully through Technology  187

Chapter 13: Communicating over the Phone  203

Chapter 14: Putting Pen to Paper for Positive Effect  213

Part VI: The Part of Tens  225

Chapter 15: Ten Top Tips for Speaking Face to Face  227

Chapter 16: Ten Essential Tips for Effective Communication  235

Index  243

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