Communication Skills for the Health Care Professional Context, Concepts, Practice, and Evidence

PartI The Context for Health Care Communications in an Evolving Health Care System
Chapter1 Evolution of Health Care Delivery and Implications for Health Providers
Chapter2 Technological Advances Have Changed the Way Health Professionals and Patients Communicate
Chapter3 Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
PartII Foundations for Understanding Communications in Health Care
Chapter4 Principles of Human Communication
Chapter5 The Nature of Therapeutic Communications
Chapter6 Cultural Similarities and Differences and Communication
PartIII Critical Competencies in Therapeutic Communications
Chapter7 The Pervasive Role of Empathy, Confirmation, and Compassion
Chapter8 Communications That Contribute to Trust and Mistrust of Providers
Chapter9 The Art and Skillful Use of Questions
Chapter10 Therapeutic Use of Silence and Pauses
Chapter11 The Impact of Self-Disclosures
Chapter12 The Proper Placement of Advisement
Chapter13 Reflections and Interpretations
Chapter14 The Judicious Use of Confrontations, Orders, and Commands
PartIV Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
Chapter15 Communicating with Patients with Low Health Literacy
Chapter16 Communicating with Patients Who Have Chronic and/or Life Threatening Illness
Chapter17 Communicating with Patients and Families in Crisis
Chapter18 Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
PartV Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter19 Communications Within and Across Health Care Provider Groups
Chapter20 Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter21 Family Dynamics and Communications with Patients' Significant Others
PartVI Ethics and Communications in Health Care
Chapter22 Patient's Rights to Informed Choice and Consent in Health Care Decision Making
Chapter23 The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
PartVII Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter24 Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter25 Altering Systems of Care to Enhance Health Care Communications
PartVIII Evidence Supports the Importance of Effective Communications
Chapter26 Bringing Health Provider Communication to the Patient, Not Patient to Provider
Chapter27 Communications to Promote Behavior Change
Chapter28 Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
Chapter29 Communications for Advance Care Planning