Communication Skills in Pharmacy Practice

Updated edition focusing on communication skills for current pharmaceutical care. Designed to meet the needs of pharmacy programs, the book presents communication concepts, theories and skills and then provides sample dialogues and practical exercises for direct application of the material. Features new models of communication, uses case studies, cites one-to-one counseling between pharmacist and patient, and works with roles related to effective communication with other health care professionals. New charts, updated tables and checklists visually enhance the book. Other noteworthy additions include new material on how to work with language barriers, persons with disabilities, and cross-cultural issues.

William Tindall, Ph.D., R.Ph.: Professor Department of Family Medicine School of Medicine Wright State University Dayton, Ohio Robert S. Beardsley, Ph.D., R.Ph.: Professor and Associate Dean School of Pharmacy University of Maryland Baltimore Carole L. Kimberlin, Ph.D.: Professor Pharmacy Health Care Administration College of Pharmacy University of Florida