- ISBN: 9781111820398 | 1111820392
- Cover: Paperback
- Copyright: 7/27/2012
Preface | p. xv |
Business Functions and Business Processes | p. 1 |
Functional Areas and Business Processes | p. 2 |
Functional Areas of Operation | p. 2 |
Business Processes | p. 3 |
Functional Areas and Business Processes of a Very Small Business | p. 6 |
Marketing and Sales | p. 6 |
Supply Chain Management | p. 7 |
Accounting and Finance | p. 7 |
Human Resources | p. 8 |
Functional Area Information Systems | p. 8 |
Marketing and Sales | p. 9 |
Supply Chain Management | p. 10 |
Accounting and Finance | p. 12 |
Human Resources | p. 13 |
Chapter Summary | p. 16 |
Key Terms | p. 16 |
Exercises | p. 16 |
For Further Study and Research | p. 17 |
The Development of Enterprise Resource Planning Systems | p. 19 |
The Evolution of Information Systems | p. 20 |
Computer Hardware and Software Development | p. 21 |
Early Attempts to Share Resources | p. 22 |
The Manufacturing Roots of ERP | p. 22 |
Management's Impetus to Adopt ERP | p. 23 |
ERP Software Emerges: SAP and R/3 | p. 25 |
SAP Begins Developing Software Modules | p. 26 |
SAP R/3 | p. 26 |
New Directions in ERP | p. 27 |
PeopleSoft | p. 27 |
Oracle | p. 28 |
SAP ERP | p. 28 |
SAP ERP Software Implementation | p. 31 |
Features of SAP ERP | p. 33 |
ERP for Midsized and Smaller Companies | p. 34 |
Responses of the Software to the Changing Market | p. 34 |
Choosing Consultants and Vendors | p. 35 |
The Significance and Benefits of ERP Software and Systems | p. 36 |
Questions About ERP | p. 36 |
How Much Does an ERP System Cost? | p. 36 |
Should Every Business Buy an ERP Package? | p. 37 |
Is ERP Software Inflexible? | p. 38 |
What Return Can a Company Expect from Its ERP Investment? | p. 39 |
How Long Does It Take to See a Return on an ERP Investment? | p. 39 |
Why Do Some Companies Have More Success with ERP Than Others | p. 40 |
The Continuing Evolution of ERP | p. 41 |
Chapter Summary | p. 44 |
Key Terms | p. 44 |
Exercises | p. 45 |
For Further Study and Research | p. 45 |
Marketing Information Systems and the Sales Order Process | p. 49 |
Overview of Fitter Snacker | p. 50 |
Problems with Fitter Snacker's Sales Process | p. 51 |
Sales Quotations and Orders | p. 52 |
Order Filling | p. 53 |
Accounting and Invoicing | p. 55 |
Payment and Returns | p. 55 |
Sales and Distribution in ERP | p. 56 |
Presales Activities | p. 56 |
Sales Order Processing | p. 56 |
Inventory Sourcing | p. 57 |
Delivery | p. 57 |
Billing | p. 57 |
Payment | p. 57 |
A Standard Order in SAP ERP | p. 58 |
Taking an Order in SAP ERP | p. 58 |
Discount Pricing in SAP ERP | p. 64 |
Integration of Sales and Accounting | p. 65 |
Customer Relationship Management (CRM) | p. 66 |
Core CRM Activities | p. 67 |
SAP's CRM Software | p. 68 |
The Benefits of CRM | p. 72 |
Chapter Summary | p. 74 |
Key Terms | p. 74 |
Exercises | p. 75 |
For Further Study and Research | p. 76 |
Production and Supply Chain Management Information Systems | p. 77 |
Production Overview | p. 78 |
Fitter's Manufacturing Process | p. 79 |
Fitter's Production Sequence | p. 79 |
Fitter's Production Problems | p. 80 |
Communication Problems | p. 80 |
Inventory Problems | p. 80 |
Accounting and Purchasing Problems | p. 81 |
Exercise 4.1 | p. 82 |
The Production Planning Process | p. 82 |
The SAP ERP Approach to Production Planning | p. 83 |
Sales Forecasting | p. 84 |
Exercise 4.2 | p. 85 |
Sales and Operations Planning | p. 85 |
Sales and Operations Planning in SAP ERP | p. 88 |
Disaggregating the Sales and Operations Plan in SAP ERP | p. 93 |
Exercise 4.3 | p. 95 |
Demand Management | p. 95 |
Exercise 4.4 | p. 97 |
Materials Requirements Planning (MRP) | p. 97 |
Bill of Material | p. 97 |
Lead Times and Lot Sizing | p. 98 |
Exercise 4.5 | p. 101 |
Exercise 4.6 | p. 101 |
Materials Requirements Planning in SAP ERP | p. 101 |
Detailed Scheduling | p. 105 |
Providing Production Data to Accounting | p. 107 |
Exercise 4.7 | p. 108 |
ERP and Suppliers | p. 108 |
The Traditional Supply Chain | p. 109 |
EDI and ERP | p. 110 |
The Measures of Success | p. 112 |
Exercise 4.8 | p. 112 |
Chapter Summary | p. 114 |
Key Terms | p. 114 |
Exercises | p. 114 |
For Further Study and Research | p. 115 |
Accounting in ERP Systems | p. 117 |
Accounting Activities | p. 118 |
Using ERP for Accounting Information | p. 121 |
Operational Decision-Making Problem: Credit Management | p. 123 |
Industrial Credit Management | p. 123 |
Fitter's Credit Management Procedures | p. 124 |
Credit Management in SAP ERP | p. 124 |
Exercise 5.1 | p. 127 |
Product Profitability Analysis | p. 127 |
Inconsistent Record Keeping | p. 127 |
Inaccurate Inventory Costing Systems | p. 128 |
Inventory Cost Accounting Background | p. 128 |
ERP and Inventory Cost Accounting | p. 129 |
Product Costing Example | p. 130 |
Exercise 5.2 | p. 131 |
Product Cost Analysis in SAP ERP | p. 131 |
Activity-Based Costing and ERP | p. 132 |
Problems Consolidating Data from Subsidiaries | p. 133 |
Currency Translation | p. 134 |
Intercompany Transactions | p. 135 |
Management Reporting with ERP Systems | p. 136 |
Data Flows in ERP Systems | p. 136 |
Document Flow for Customer Service | p. 137 |
Built-In Management-Reporting and Analysis Tools | p. 138 |
The Enron Collapse | p. 139 |
Outcome of the Enron Scandal | p. 140 |
Key Features of the Sarbanes-Oxley Act of 2002 | p. 141 |
Implications of the Sarbanes-Oxley Act for ERP Systems | p. 142 |
Archiving | p. 143 |
User Authorizations | p. 145 |
Tolerance Groups | p. 146 |
Financial Transparency | p. 147 |
Exercise 5.3 | p. 150 |
Trends in Financial Reporting-XBRL | p. 150 |
Chapter Summary | p. 151 |
Key Terms | p. 152 |
Exercises | p. 152 |
For Further Study and Research | p. 157 |
Human Resources Processes with ERP | p. 159 |
Problems with Fitter's Human Resources Processes | p. 160 |
Recruiting Process | p. 161 |
The Interviewing and Hiring Process | p. 162 |
Human Resources Duties After Hiring | p. 164 |
Human Resources with ERP Software | p. 167 |
Advanced SAP ERP Human Resources Features | p. 172 |
Time Management | p. 172 |
Payroll Processing | p. 173 |
Travel Management | p. 173 |
Training and Development Coordination | p. 175 |
Additional Human Resources Features of SAP ERP | p. 177 |
Mobile Time Management | p. 177 |
Management of Family and Medical Leave | p. 177 |
Management of Domestic Partner Benefits | p. 177 |
Administration of Long-Term Incentives | p. 177 |
Personnel Cost Planning | p. 178 |
Management and Payroll for Global Employees | p. 178 |
Management by Objectives | p. 178 |
Chapter Summary | p. 180 |
Key Terms | p. 180 |
Exercises | p. 180 |
For Further Study and Research | p. 181 |
Process Modeling, Process Improvement, and ERP Implementation | p. 183 |
Process Modeling | p. 184 |
Flowcharting Process Models | p. 184 |
Fitter Expense-Reporting Process | p. 185 |
Exercise 7.1 | p. 187 |
Extensions of Process Mapping | p. 187 |
Event Process Chain (EPC) Diagrams | p. 189 |
Exercise 7.2 | p. 196 |
Process Improvement | p. 197 |
Evaluating Process Improvement Prior to Implementation | p. 198 |
ERP Workflow Tools | p. 200 |
Implementing ERP Systems | p. 203 |
ERP System Costs and Benefits | p. 205 |
Implementation and Change Management | p. 206 |
Implementation Tools | p. 206 |
System Landscape Concept | p. 210 |
Chapter Summary | p. 211 |
Key Terms | p. 211 |
Exercises | p. 211 |
For Further Study and Research | p. 214 |
RFRO, Business Intelligence (BI), Mobile Computing, and the Cloud | p. 215 |
Radio Frequency Identification (RFID) Technology | p. 216 |
Business Intelligence/Business Analytics | p. 219 |
In-Memory Computing | p. 220 |
Mobile Computing | p. 224 |
From Internet-Enabled to Cloud Computing | p. 226 |
SAP and the Internet | p. 226 |
NetWeaver | p. 226 |
NetWeaver Tools and Capabilities | p. 227 |
NetWeaver at Work for Fitter | p. 228 |
Exercise 8.1 | p. 228 |
SaaS: Software as a Service | p. 229 |
SAP Business ByDesign | p. 229 |
Advantages of Using SaaS | p. 230 |
Disadvantages of Using SaaS | p. 231 |
Exercise 8.2 | p. 233 |
Option 1: Buying Computers and Software Rights for an ERP System | p. 234 |
Option 2: Using an SaaS Provider to Deliver ERP Software | p. 235 |
Calculate the NPV and Make a Recommendation | p. 235 |
Chapter Summary | p. 238 |
Key Terms | p. 238 |
Exercises | p. 238 |
For Further Study and Research | p. 239 |
Glossary | p. 243 |
Index | p. 249 |
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