Concierge Confidential The Secrets of Serving Champagne Bitches and Caviar Queens

Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won a Tony? Call Fazio. Or a bathtub full of melted chocolate to impress your girlfriend? That's right. Call Fazio. He began his career as the harried and neglected assistant to a typical L.A. casting agent ("Get me a hamburger,cut it into four pieces and put each piece on its own bun. Why didn't you put away my hot rollers? What do you mean Charlie Sheen called and you didn't tell me?!") and used what he learned there to be a concierge at New York City's Intercontinental Hotel and then to run a large and successful business of his own. Fazio reveals what people really do, what they "need", what they want to hide, what they will pay for (and what they won't-"Oops, I must have rolled over on the remote and it turned on the pay-porn. Could you take it off my bill?"). And it's all rounded out with great insider tips on how to behave to get what you want:--what drives waiters, hotel staff and other service people mad--whether, when and how much to palm in tips to get access to the unattainable--how a seat or a ticket to the hottest thing in town can be yours--what gives a tourist away the minute he walks in the door--how to become your favorite store or restaurant's favorite customer

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan’s premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain’s New York Business, and is a recurring guest on ABC’s The View. He lives in New York City. MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar’s Ego & Hubris. He lives in Brooklyn.

"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."--Harper's Bazaar "There's a little bit of con in concierge. It's our job."--Michael Fazio in Entertainment Weekly "A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"--Connecticut Post