Conciliation in Healthcare: v. 2, Care and Practice

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Conciliation in Healthcare: v. 2, Care and Practice by Ward Platt; Anne, 9781846190858
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  • ISBN: 9781846190858 | 1846190851
  • Cover: Nonspecific Binding
  • Copyright: 1/25/2008

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Northumberland, Tyne and Wear NHS Trust, UK. Discusses the role of conciliation and misconceptions surrounding procedures and expectations. Topics include aspects of effective complaints management, obstacles preventing people from complaining, and when and why to use conciliation. For all healthcare staff involved in complaints. Softcover.
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