Confessions of a Civil Servant Lessons in

Confessions of a Civil Servant is filled with lessons on leading change in government and the military. Bob Stone based the book on thirty years as a revolutionary in government. It comes at a time when the events of 9-11 are sharpening America's demands for government at all levels that works.

Bob Stone is an internationally known teacher of leading change. He started a quality revolution at the Pentagon, then led the White House project to reinvent government -- the most successful reform of the federal government ever. He's lectured at dozens of universities and taught mid-career government executives all over the United States, Europe, and Middle East.

Foreword

Tom Peters

ix

Preface to the Paperback Edition

xvii

Acknowledgments

xxi

Introduction: On Government Service

xxiii

1 Brazen Chariots, Brazen Analysts

Tackling a Job When You Haven't a Clue

1

(10)

2 A Little Yellow Book

Shrinking Regulations

11

(12)

3 Red Hats, Red Scarves, Red Tails

Organizing for the Mission

23

(10)

4 Searching for Excellence

Turning an Organization Around

33

(16)

5 Snakes and Snakebusters

Dealing with Difficult Bosses

49

(14)

6 Getting to Reinvention

Seizing the Chance of a Lifetime

63

(8)

7 Hi Ho, Hi Ho, It's Off to Work We Go

Assembling a Team for a Big New Job

71

(8)

8 It's September 7th, Stupid!

Getting a Big Job Done in a Hurry

79

(16)

9 Setting a Thousand Fires and Fanning the Flames

Encouraging and Protecting Innovators

95

(16)

10 The Decline and Fall of a Great Group

Moving from Leadership to Management

111

(14)

11 To Compliance and Beyond

Strengthening the Regulatory Process

125

(18)

12 Jean Slams the Door

Facing up to Unpleasant Duties

143

(10)

13 Junkyard Dogs

Avoiding Inspector Generals

153

(6)

14 Overcoming Success

Getting Past the Barriers to Change

159

(8)

15 Ten Lessons in Leadership

167

(10)

16 Ciao, Mommy. That Means Goodbye

177

(4)

Appendix: Principles of Excellent Installations

181

(2)

Index

183

(10)

About the Author

193

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Confessions of a Civil Servant Lessons in Changing America's Government and Military

Summary

Author Biography

Table of Contents

Supplemental Materials