Configuring Callmanager and Unity : A Step-by-Step Guide

, by Bateman, David

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ISBN: 9781587051968 | 1587051966
Cover: Hardcover
Copyright: 1/1/2005

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Summary

Supplemental Materials

The definitive configuration reference and field guide for Cisco CallManager and Unity.

Introduction

xxi

Part I CallManager Configuration

(280)

Cisco CallManager and Unity Overview

(40)

Ensuring a Reliable Foundation

(5)

Infrastructure Overview

(1)

Inline Power

(1)

Voice VLANs

(1)

CDP Support

(1)

Creating a Reliable VoIP Infrastructure

(2)

CallManager Overview

(15)

Defining CallManager Components

(2)

CallManager Devices

(1)

Phones

(2)

Gateways

(1)

Gatekeepers

(2)

Media Resources

(1)

Understanding CallManager Deployment Models

(1)

Single Site

(1)

Multisite WAN with Centralized Call Processing

(1)

Multisite WAN with Distributed Call Processing

(1)

Dial Plan Overview

(1)

Typical Call Flow

(1)

Wildcards

(1)

Class of Service (CoS)

(2)

Unified Messaging Overview

(11)

Unity Software Architecture

(1)

Following the Call Flow

(1)

Exploring Call Handlers

(3)

Defining Various Types of Subscribers

(2)

Exchange Subscriber

(1)

Dominos Subscriber

(1)

Internet Subscriber

(1)

AMIS-a (Audio Messaging Interchange Specification---Analog) Subscriber

(1)

Voice Profile for Internet Mail (VPIM) Subscriber

(1)

Bridge Subscriber

(1)

Unity Networking Overview

(1)

Digital Networking

(1)

Simple Mail Transfer Protocol (SMTP) Networking

(1)

VPIM Networking

(1)

AMIS Networking

(1)

Bridge Networking

(1)

Securing CallManager and Unity Environments

(5)

CallManager Security Issues

(1)

Unity Security Issues

(2)

Summary

(3)

Preparing CallManager for Deployment

(34)

Configuring CallManager for Maximum Performance

(7)

Deactivating Unnecessary Services

(3)

Activating CallManager Services

(4)

Configuring CallManager's Enterprise Settings

(13)

Removing DNS Dependencies

(2)

Defining Enterprise Parameters

(1)

General Parameters

(2)

CCMAdmin Parameters

(2)

CCMUser Parameters

(1)

CDR Parameters

(1)

Localization Parameters

(1)

Multi-Level Precedence and Pre-emption (MLPP) Parameters

(1)

Security Parameters

(1)

Phone URL Parameters

(1)

User Search Parameters

(1)

CCM Web Services Parameters

(1)

Preparing CallManager for Device Registration

(12)

Creating CallManager Groups

(2)

Defining Date/Time Groups

(2)

Configuring Regions

(3)

Building Device Pools

(2)

Summary

(2)

Deploying Devices

(62)

Adding Clients

(36)

Defining Device Settings

(1)

Phone Button Templates

(3)

Softkey Template

(3)

Device Defaults

(1)

Adding Phones

(1)

Auto-Registration

(3)

Manually Adding Phones

(7)

Add a Line to a Phone

(7)

Using BAT to Add Devices

105

(1)

Installing BAT

105

(3)

Creating a CSV File for BAT

108

(2)

Adding Phones Using BAT

110

(4)

Adding Phones Using TAPS

114

(1)

Adding Gateways

115

(24)

Adding H.323 Gateways

115

(1)

Device Information

116

(2)

Call Routing Information---Inbound Calls

118

(1)

Call Routing Information---Outbound Calls

119

(1)

Adding MGCP Gateways

120

(1)

Adding ISO MGCP Gateways

120

(5)

Adding non-IOS MGCP Gateways

125

(9)

Adding Inter-Cluster Trunks

134

(1)

Device Information

135

(1)

Call Routing Information---Inbound Calls

136

(1)

Call Routing Information---Outbound Calls

137

(1)

Remote Cisco CallManager Information

138

(1)

Multilevel Precedence and Preemption (MLPP) Information

139

(1)

Summary

139

(2)

Implementing a Dial Plan

141

(38)

Understanding Call Flow

141

(3)

Understanding Route Groups and Route Lists

144

(10)

Creating Route Groups

147

(1)

Creating Route a List

148

(6)

Understanding Patterns

154

(8)

Creating Basic Route Patterns

156

(4)

Using Pattern Wildcards to Create a Basic Dial Plan

160

(2)

Advanced Dial Plan Components and Behavior

162

(15)

Creating Route Filters

163

(5)

Creating Translation Patterns

168

(4)

Creating CTI Route Points

172

(2)

Adding a Line to a CTI Route Point

174

(3)

Summary

177

(2)

Configuring Class of Service and Call Admission Control

179

(38)

Rights and Restrictions

179

(18)

Understanding Call Search Spaces and Partitions

179

(9)

Creating Calling Search Spaces and Partitions

188

(3)

Applying Calling Search Spaces and Partitions

191

(1)

Assigning a CSS to a Phone

192

(1)

Assigning a CSS to a Line

193

(1)

Assigning a CSS to a Gateway or Inter-Cluster Trunk

194

(1)

Assigning a Partition to a Line (Directory Number)

195

(1)

Assigning a Partition to a Pattern

196

(1)

Implementing Call Admission Control

197

(13)

Configuring CAC for a Distributed Deployment

198

(2)

Configuring a GateKeeper

200

(2)

Configuring a Gatekeeper Controlled Intercluster Trunk

202

(4)

Configuring CAC for a Centralized Deployment

206

(1)

Creating Locations

207

(1)

Assigning a Location to Devices

208

(2)

Special Services Configuration

210

(5)

Special Services Overview

210

(1)

Configuring Special Services Route Patterns

211

(4)

Summary

215

(2)

Configuring CallManager Features and Services

217

(66)

Configuring Features

217

(21)

Creating Call Pickup Groups

217

(1)

Add a Call Pickup Number

218

(1)

Assign a Call Pickup Group to a Line

219

(1)

Creating Meet-Me Patterns

220

(2)

Creating Call Park Numbers

222

(2)

Creating Forced Authorization Codes

224

(1)

Create a Forced Authorization Code

225

(1)

Assign a Forced Authorization Code to a Route Pattern

226

(1)

Configuring Client Matter Codes

227

(1)

Create a Client Matter Code

227

(1)

Assign a Client Matter Code to a Route Pattern

228

(1)

Configuring Voice Ports and Profiles

229

(9)

Creating Users

238

(3)

Configuring Advanced Services

241

(22)

Implementing Advanced Features

241

(1)

Configuring IP Phone Services

241

(2)

Extension Mobility

243

(8)

Creating and Managing Media Resources

251

(1)

Configuring an MOH Server

251

(2)

Assign and MOH Audio Source to a Phone

253

(1)

Creating Conference Bridges

254

(2)

Configuring MTPs

256

(1)

Creating Transcoders

257

(1)

Configuring Annunciators

258

(1)

Media Resource Management

259

(3)

Assign a Media Resource Group List to a Phone

262

(1)

Assign a Media Resource Group List to a Device Pool

263

(1)

Configuring Remote Site Failover

263

(8)

SRST Overview

264

(1)

Configuring SRST

264

(2)

Creating an SRST Reference to a Device Pool

266

(1)

Assign an SRST Reference to a Device Pool

267

(1)

Configuring AAR

267

(1)

Creating an AAR Group

268

(2)

Assign an AAR Group to a Line

270

(1)

Exploring CallManager Serviceability

271

(10)

Exploring Alarms

272

(1)

Configuring and Collecting Traces

273

(1)

Exploring CallManager Serviceability Tools

274

(7)

Summary

281

(2)

Part II Unity Configuration

283

(208)

Unity Predeployment Tasks

285

(52)

Accessing and Navigating Unity Administrator

285

(6)

Integration Verification

291

(10)

CallManager Integration

292

(1)

Voice-mail Port Configuration

292

(1)

Unity Telephony Integration Manager (CallManager)

293

(3)

SIP Integration

296

(1)

SIP Configuration

296

(1)

Unity Telephony Integration Manager (SIP)

297

(4)

Defining System Configuration

301

(16)

Creating Schedules and Holidays

302

(1)

View and Change a Schedule

302

(1)

Add a Schedule

303

(1)

Define a Default Schedule

304

(1)

Add a Holiday

305

(1)

Modify or Delete a Holiday

305

(1)

Defining Configuration Settings

306

(1)

Settings

306

(3)

Software Versions

309

(1)

Recordings

309

(2)

Contacts

311

(1)

Phone Languages

311

(2)

GUI Languages

313

(1)

Configuring Authentication Settings

313

(3)

Configuring Ports

316

(1)

Configuring System Access and Policies

317

(14)

Defining Account Polices

318

(3)

Configuring Class of Service

321

(1)

Adding a CoS

322

(1)

Modifying a CoS

322

(9)

Creating and Managing Public Distribution Lists

331

(4)

Creating Public Distribution Lists

331

(3)

Managing PDL Members

334

(1)

Summary

335

(2)

Subscriber Reference

337

(58)

Defining Various Types of Subscribers

337

(1)

Exchange

337

(1)

Domino

337

(1)

Networked Subscribers

338

(1)

Creating Exchange/Domino Subscribers

338

(37)

Creating Subscribers Templates

339

(30)

Creating New Exchange Subscribers

369

(3)

Importing Subscribers

372

(3)

Managing Subscribers

375

(18)

Managing Subscriber Access

375

(1)

Unlocking a Subscriber's Account

375

(2)

Resetting Passwords

377

(1)

Changing a Subscriber's Extension

377

(1)

Changing a Subscriber's CoS

377

(1)

Granting Access to Licensed Features (FaxMail, Text-to-Speech, CPCA)

378

(1)

Granting Additional System Access Rights

378

(1)

Managing Call Transfer and Greetings

379

(1)

Allowing Screening and Hold Options

380

(1)

Changing Maximum Greeting Length

380

(1)

Enabling and Disabling Greetings

380

(1)

Modifying Caller Input Options

381

(2)

Managing Message Access, Notification, and Indication

383

(1)

Allowing Subscribers to Send to Distribution Lists

384

(1)

Allowing Messages Deleted from the Phone To Be Saved in the Deleted Items Folder

384

(1)

Enabling Live Reply for a Subscriber

384

(1)

Creating Private Lists

385

(1)

Configuring Message Notification

386

(2)

Adding Alternate Extensions

388

(1)

Changing Maximum Outside Caller Message Length

389

(1)

Adjusting Urgent Message Marking

389

(1)

Enable MWI on Another Extension

389

(1)

Adding and Removing Subscribers from a Distribution List

390

(1)

Conversation Management Settings

390

(1)

Changing Menus from Full to Brief

391

(1)

Change How a Subscriber Searches for Other Subscribers

391

(1)

Change What Message Count Is Played to a Subscriber

391

(1)

Change the Order in Which Messages Are Played

392

(1)

Change What Header Information Is Heard While Listening to Messages

393

(1)

Summary

393

(2)

Call Management

395

(44)

Understanding Call Flow

395

(4)

Call Flow Architecture

396

(1)

Call Handler Overview

397

(2)

Creating Basic Call Routing Systems

399

(23)

Creating Call Handlers

399

(2)

Configuring Call Handlers

401

(1)

Profile Settings

402

(2)

Call Transfer Settings

404

(2)

Configuring Call Handler Greetings Settings

406

(3)

Configuring Call Handler Caller Input Settings

409

(2)

Configuring Call Handler Messages Settings

411

(2)

Configuring Directory Handlers

413

(1)

Directory Handler Profile Settings

414

(1)

Directory Handler Search Options Settings

415

(2)

Directory Handler Match List Options Settings

417

(2)

Directory Handler Caller Input Settings

419

(1)

Configuring Auto Attendant

420

(2)

Creating Advanced Call Routing Systems

422

(15)

Using Interview Handlers

422

(4)

Creating an Audio Text Application

426

(2)

Remotely Managing Call Handlers

428

(1)

Configuring Call Routing

428

(1)

Creating and Configuring a Call Routing Rule

429

(5)

Managing Restriction Tables

434

(3)

Summary

437

(2)

Implementing Unity Networking

439

(22)

Unity Networking Overview

439

(4)

Networking Components

440

(1)

Locations

440

(1)

Message Addressing

441

(1)

Network Subscribers

441

(1)

Voice Connector

441

(1)

Schema Extensions

441

(1)

Unity-to-Unity Networking Overview

442

(1)

Unity-to-Legacy Voice-Mail Networking Overview

442

(1)

Unity Networking Configuration

443

(12)

Defining Digital Networking

443

(7)

Defining SMTP Networking

450

(1)

SMTP Networking Components

450

(1)

SMTP Connectivity

450

(1)

Voice Connector

451

(1)

Locations

451

(1)

Addressing Options

451

(1)

Internet Subscriber

451

(4)

Unity to Non-Unity Networking Concepts

455

(4)

Defining AMIS Networking

455

(1)

Defining VPIM Networking

456

(2)

Defining Bridge Networking

458

(1)

Summary

459

(2)

Exploring Unity Tools

461

(30)

Using Unity Web-Based Tools

461

(11)

Monitoring

462

(4)

Reports

466

(1)

Subscriber Reports

467

(2)

System Reports

469

(3)

Using Advanced Tools

472

(17)

Administration Tools

473

(2)

Advanced Settings Tools

475

(1)

Audio Text Manager

475

(1)

Bellhop Administration

475

(1)

Bulk Import Exchange

476

(1)

Bulk Subscriber Delete

476

(1)

Bulk Edit

476

(1)

Bulk Logout

476

(1)

DCGC Reconnect Settings

477

(1)

Disaster Recovery Backup

477

(1)

Disaster Recovery Restore

477

(1)

Failover Monitor

477

(1)

Global Subscriber Manager

477

(1)

IP Fax Configuration Wizard

478

(1)

Key Dump

478

(1)

License File Install Wizard

478

(1)

License Info Viewer

479

(1)

Message Store Manager

479

(1)

Migrate Subscriber Data

479

(1)

Permissions Wizard

479

(1)

Public Distribution List Builder

479

(1)

Schedule Unity Restart

480

(1)

Service Configuration Wizard

480

(1)

Subscriber Information Dump

480

(1)

Third Party Fax Administration

480

(1)

TTY Angel

480

(1)

TTY Reader

481

(1)

Upgrade License

481

(1)

Audio Management Tools

481

(1)

AudioStat

481

(1)

Codec Checker

482

(1)

Set Prompt Speed

482

(1)

Set Record Format

482

(1)

Set Volume

482

(1)

Set WAV Format

482

(1)

WaveGain

483

(1)

Diagnostic Tools

483

(1)

Cupid

484

(1)

DataLink Explorer

484

(1)

DBWalker

484

(1)

Directory Access Diagnostics

484

(1)

DOH Prop Test

484

(1)

Event Monitoring Service

485

(1)

Grant Unity Access

485

(1)

Remote Serviceability Kit Configuration

485

(1)

SysCheck

485

(1)

Unity Diagnostic Tool (UDT)

485

(1)

Unity Diagnostic Viewer (UDV)

486

(1)

Reporting Tools

486

(1)

Bridge Traffic Analyzer

486

(1)

Event Notification Utility

486

(1)

Gather Unity System Information

487

(1)

Port Usage Analyzer

487

(1)

Switch Integration Tools

487

(1)

Call Viewer

488

(1)

Edit Switch Utility

488

(1)

Integration Monitor

488

(1)

Learn Tones

488

(1)

Port Status Monitor

488

(1)

Restrict Dial

488

(1)

Unity Telephone Integration Manager

489

(1)

Summary

489

(2)

Part III Leveraging the Power of CallManager and Unity

491

(38)

Maximizing the Capabilities of Unity and CallManager

493

(36)

Advanced CallManager Features

493

(29)

Configuring MLA

493

(1)

Adding a Functional Group

494

(5)

Adding a Functional Group

499

(3)

Adding a User Group

502

(1)

Attendant Console

503

(5)

IPMA

508

(1)

Set IPMA Service Parameters

509

(1)

Restart IPMA Service

510

(1)

Configure Manager and Assistant

510

(2)

Install Assistant Console Application

512

(1)

Time of Day Routing

512

(1)

Creating a Time Period

513

(1)

Create a Time Schedule

514

(1)

Assign a Time Schedule to a Partition

515

(1)

Hunt List

515

(1)

Creating a Line Group

516

(2)

Creating Hunt List

518

(1)

Creating Hunt Pilots

519

(3)

Advanced Unity Features

522

(2)

Enabling Call Queuing

522

(1)

Configuring Destination Call Screening

523

(1)

Unique Solutions

524

(2)

Configuring Unity as a Meet-Me Conference Manager

524

(1)

Directed Call Pickup

525

(1)

Managing Multi-Location Overlapping Extensions

526

(1)

Summary

526

(3)

Appendix Additional Reference Resources

529

(1)

Additional References

529

(6)

Interesting Reading

535

(4)

Index

539

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Configuring Callmanager and Unity : A Step-by-Step Guide

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Configuring Callmanager and Unity : A Step-by-Step Guide

Summary

Table of Contents

Supplemental Materials

Digital License