Contemporary Business: 2012 Update, 14th Edition

PART 1 Business in a Global Environment

Chapter 1 The Changing Face of Business 2

Chapter 2 Business Ethics and Social Responsibility 34

Chapter 3 Economic Challenges Facing Contemporary Business 70

Chapter 4 Competing in World Markets 104

PART 2 Starting and Growing Your Business 143

Chapter 5 Forms of Business Ownership and Organization 144

Chapter 6 Starting Your Own Business: The Entrepreneurship Alternative 182

Part 3 Management: Empowering People to Achieve Business 215

Chapter 7 Management, Leadership, and the Internal Organization 216

Chapter 8 Human Resource Management: From Recruitment to Labor Relations 252

Chapter 9 Top Performance through Empowerment, Teamwork, and Communication 284

Chapter 10 Production and Operations Management 314

Part 4 Marketing Management 349

Chapter 11 Customer-Driven Marketing 350

Chapter 12 Product and Distribution Strategies 386

Chapter 13 Promotion and Pricing Strategies 426

PART 5 Managing Technology and Information 465

Chapter 14 Using Technology to Manage Information 466

PART 6 Managing Financial Resources 497

Chapter 15 Understanding Accounting and Financial Statements 498

Chapter 16 The Financial System 532

Chapter 17 Financial Management 566

Appendix A Business Law A-1

Appendix B Insurance and Risk Management A-18

Appendix C Personal Financial Planning A-31

Appendix D Developing a Business Plan A-43

Appendix E Careers in Contemporary Business A-53

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