Contemporary Medical Office Procedures

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ISBN: 9781401863456 | 1401863450
Cover: Paperback
Copyright: 8/15/2003

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Contemporary Medical Office Procedures, Third Edition, is designed to provide learners with the knowledge and skills necessary for career success in administrative medical assisting. Entry-level administrative and general competency areas outlined in the Medical Assistant Role Delineation Chart of the AAMA are addressed. The book is divided into five parts: "Today's Medical Environment," "Patient Relations," "Computers and Information Processing in the Medical Office," "Automating Medical Office Financial Management," and "Becoming a Career Medical Assistant." Each part focuses on a major area that influences an administrative medical assistant's responsibilities.

Preface	p. vii
How to Use This Book	p. xi
How to Use the Medical Assisting Administrative Skills CD-ROM	p. xiii
Today's Medical Environment	p. 1
The Medical Environment	p. 3
Medical Offices	p. 4
The Language of Medicine	p. 9
Medical Specialties, Subspecialties, and Dental Specialties	p. 12
Computers in Contemporary Medicine	p. 14
The Medical Staff	p. 19
The Medical Assistant	p. 20
The Roles of Medical Professionals	p. 24
Working with the Medical Professionals	p. 25
Medical Ethics	p. 35
Medical Ethics and the Law	p. 36
Ethics Statements of the Medical Associations	p. 37
Social Policy Issues	p. 42
Computers and Ethics	p. 49
The Medical Assistant's Role in Ethical Issues	p. 51
Medical Law	p. 57
State Medical Practice Acts	p. 58
The Physician and the Law	p. 60
Confidentiality	p. 69
Telecommunications and Confidentiality	p. 72
Confidentiality Agreements	p. 73
The Physician in Court	p. 73
Fax Transmittal Cover Sheet	p. 73
Good Samaritan Laws	p. 78
The Physician and Controlled Substances	p. 78
Drug Schedules	p. 79
Patient Relations	p. 83
Interacting with Patients	p. 84
Interpersonal Communication	p. 85
Importance of Verbal and Nonverbal Communication	p. 89
Computers and Relationships with Patients	p. 92
Managing Patient Activities	p. 93
Discussing Finances and Billing	p. 95
Handling Emergencies	p. 96
Telecommunications	p. 103
Answering the Telephone	p. 105
Screening Calls	p. 106
Placing Local and Long-Distance Calls	p. 113
Using the Telephone Directory	p. 118
Using Answering Services and Telephone Answering Devices	p. 119
Telecommunications for Diagnosis and Treatment	p. 120
Scheduling Appointments	p. 125
Scheduling According to a System	p. 127
Maintaining the Appointment Schedule	p. 128
Preparing a Daily List of Appointments	p. 135
Scheduling Patients for Other Medical Units	p. 136
Follow-Up Appointments	p. 137
Computers and Information Processing in the Medical Office	p. 143
Computerizing the Medical Office	p. 144
High Tech Medical Offices	p. 145
Medical Software Applications	p. 147
Developing Practice Lists and Reports	p. 150
Inventories	p. 152
Miscellaneous Computer Tips	p. 155
Medical Documents and Word Processing	p. 161
Letter Writing	p. 162
Developing Your Communications	p. 167
Writing for the Physician's Signature	p. 167
Composing at the Computer	p. 167
Sources of Input	p. 169
Word Processing Software	p. 173
Output	p. 173
Professional Activities, Travel Arrangements, and Postal and Delivery Services	p. 193
The Medical Assistant's Professional Activities	p. 194
Managing Travel	p. 198
Postal and Delivery Services	p. 204
Managing Medical Records	p. 213
Methods for Keeping Records	p. 215
Trends and Issues in Medical Record Keeping	p. 216
Creating a Medical Record	p. 216
Problem-Oriented and Source-Oriented Medical Records	p. 223
File Management	p. 230
Rules for Filing	p. 231
The Medical Assistant's Role in Record Keeping	p. 235
Automating Medical Office Financial Management	p. 239
Pegboard Accounting and Computerized Account Management	p. 240
Pegboard Accounting	p. 241
Banking	p. 245
Payroll Accounting Procedures	p. 250
Computerized Account Management	p. 252
Billing and Collection	p. 261
Billing Patients	p. 262
The Collection Process	p. 268
Truth-in-Lending	p. 277
Health Insurance and Coding	p. 285
Types of Health Insurance Coverage	p. 287
Prospective Payment System	p. 296
Filing an Insurance Claim	p. 297
Completing a Universal Health Insurance Claim Form	p. 302
Becoming a Career Medical Assistant	p. 311
Seeking Employment	p. 312
Finding and Keeping a Job	p. 313
Researching Employment Opportunities	p. 315
The Job Application Process	p. 317
Interviewing for a Position	p. 323
Continuing the Education Process	p. 327
Office Management	p. 328
Appendices	p. 339
Medical Assistant Role Delineation Chart	p. 340
CAAHEP Standards	p. 342
ABHES Course Content Requirements for Medical Assistants	p. 343
Registered Medical Assistant (RMA [AMT]) Certification Competency Summary	p. 346
Glossary	p. 349
Index	p. 355
Table of Contents provided by Ingram. All Rights Reserved.

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Contemporary Medical Office Procedures

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