Continuous Quality Improvement in Health Care

Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers.

Part1 Introduction
Chapter1 The Global Evolution of Continuous Quality Improvement: From Japanese Manufacturing to Global Health Services
Chapter2 Factors Influencing the Application and Diffusion of CQI in Health Care
Part2 Basics of Quality and Safety
Chapter3 Measurement, Variation and CQI Tools
Chapter4 Understanding and Improving Team Effectiveness in Quality Improvement
Chapter5 The Outcome Model of Quality
Chapter6 Measuring Consumer Satisfaction
Chapter7 The Role of the Patient in Continuous Quality Improvement
Chapter8 A Social Marketing Approach to Continuous Quality Improvement Initiatives
Part3 Implementation
Chapter9 Assessing Risk and Harm in the Clinical Miscosystem
Chapter10 CQI, Transformation, and the "Learning" Organization
Chapter11 Classification and Reduction of Medical Errors
Chapter12 The Role of Health Information Technology in Quality Improvement: From Data to Decisions
Part4 Applications
Chapter13 Educating Health Professionals to Improve Care Within the Clinical Microsystem
Chapter14 Quality Improvement in Primary Care: The Role of Organization, Systems, and Collaboratives
Chapter15 Quality Improvement Organizations and Continuous Quality Improvements in Medicare
Chapter16 Continuous Quality Improvement in U.S. Public Health Organizations: Moving Beyond Quality Assurance
Chapter17 Quality Improvement in Nursing
Chapter18 Accreditation: A Global Regulatory Mechanism to Promote Quality and Safety
Chapter19 Quality Improvement in Resource-Poor Countries
Chapter20 A Call to Action for Transforming Healthcare in the Future