Coping With Violence

Coping With Violence teaches commonsense principles for the prevention and diffusion of violence against workers in any setting. It reflects Vaughan Bowie's 25 or more years experience of potentially violent work situations in mental health, welfare and youth services in such places as Western Sydney, the Bronx and Belfast.
This expanded and fully revised second edition takes into account the latest research on this subject from around the world. It will be of real, practical use to all social work, youth work, probation, social care, education, social housing, nursing, and medical personnel in potentially violent situations.

Vaughan Bowie is a Lecturer in the Department of Social Policy and Human Services at the University of Western Sydney, Macarthur, Australia.

Introduction
A Soft Answer (Part One)	p. 1
The Workplace: Haven or Hell	p. 3
Understanding Violence	p. 20
Crisis Communication Strategies	p. 35
Principles of Physical Intervention	p. 54
The 'SECURE' Approach to Managing Aggression	p. 92
The Hurting Helper	p. 114
The High Cost of Caring	p. 130
Healing the Helper	p. 142
Staff Training and Assistance Programs	p. 163
A Soft Answer (Part Two)	p. 172
A Personal Conclusion	p. 174
Other Resources	p. 175
Bibliography	p. 177
Table of Contents provided by Blackwell. All Rights Reserved.

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Summary

Author Biography

Table of Contents

Supplemental Materials