Courageous Training Bold Actions for Business

To truly make an impact on organizations, trainers need a new mindset, not a new technique. With examples from major companies and their own experience, the authors inspire trainers to identify what is really needed and what really works.

Tim Mooney is a vice president and practice leader at Advantage Performance Group, a global provider of training and performance improvement solutions whose clients include Microsoft, Toyota, Johnson & Johnson, Nestle Purina, American Express, and many more Robert O. Brinkerhoff, EdD, is an internationally recognized expert in training effectiveness and measurement. He is the author of The Success Case Method and Telling Training's Story

Preface	p. ix
Introduction: The Hole We're in and How We Can Stop Digging	p. 1
What Is Courageous Training?	p. 19
Pillar #1: Be a Business-Goal Buildog	p. 33
Pillar #2: Build Whole-Organization Responsibility for Training Impact	p. 53
Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners	p. 71
Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation	p. 93
The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone	p. 117
Introducing Four Courageous Training Leaders	p. 133
Case Example #1: Diary of a CLO: Executive Development at Children's Healthcare of Atlanta	p. 139
Case Example #2: The "So What?" Factor: Organizational Change at Clark County School District	p. 159
Case Example #3: Raising Expectations for Concrete Results: Leadership Development at Holcim	p. 175
Case Example #4: From Training Delivery to Trusted Advisor: Sales Force Transformation at Insight Enterprises	p. 195
Getting Started on the Courageous Training Path	p. 213
Resources: Terms and Tools	p. 224
Bibliography	p. 228
Acknowledgments	p. 229
Index	p. 230
About the Authors	p. 240
Table of Contents provided by Ingram. All Rights Reserved.

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Courageous Training Bold Actions for Business Results

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Table of Contents

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