Covert Processes at Work : Managing the Five Hidden Dimensions of Organizational Change

The first and only guidebook that specifically outlines methodologies for diagnosing and dealing with all of the "hidden" or covert factors that can subtly sabotage even the most meticulously planned change processes. Going well beyond other books on change, this work explains how to diagnose covert dynamics (see the invisible, hear the inaudible, feel the intangible) and outlines cues and clues for identifying, intervening, and dealing with hidden dynamics. One of the major strengths of this book is that its structure mirrors the very method it espouses: integration. It integrates multiple hidden dynamics that impact organisational change; it integrates multiple psychological theories into a single framework; it integrates both conscious and unconscious dimensions; it integrates theory with methodology; and all organised in a way that facilitates successful change initiatives.

Robert J. Marshak is president of Marshak Associates, scholar-in-residence at American University