Creating Commitment : How to Attract and

"This is an important book for companies seeking a competitive advantage. Read Creating Commitment, and you'll know how to build lasting bonds with the employees you want most to keep."-Matt Broder, Communications Executive, Otis Elevator Company

MICHAEL N. O'MALLEY, PhD, is a Principal at William M. Mercer, a leading international consulting firm with offices in more than 125 cities in thirty-four countries. A specialist in employee retention and turnover, with more than twenty years of experience, Dr. O'Malley has worked with numerous Fortune 500 companies. He holds a doctorate in psychology from Vanderbilt. He is also the author of Are You Paid What You're Worth?

Introduction

vii

The Need for Commitment

1

(25)

Love and Commitment

26

(29)

Court and Spark: The Need for Fit and Belonging

55

(35)

You're a Part of Me: Status and Identity

90

(32)

Promises, Promises: Trust and Reciprocity

122

(33)

Heart and Soul: Finding Satisfaction at Work

155

(31)

The Ties That Bind: Economic Interdependence

186

(35)

To Have and to Hold: Creating and Sustaining Commitment

221

(22)

Notes

243

(12)

Index

255

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Creating Commitment : How to Attract and Retain Talented Employees by Building Relationships That Last

Summary

Author Biography

Table of Contents

Supplemental Materials