Creating Customer Connections : How to Make Customer Service a Profit Center for Your Company

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Creating Customer Connections : How to Make Customer Service a Profit Center for Your Company by Burke, Jack, 9781563431494
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  • ISBN: 9781563431494 | 1563431491
  • Cover: Paperback
  • Copyright: 11/1/1996

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Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to strengthen customer loyalty and promote the company as a whole.
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