Crisis at Santa's Workshop Using Facilitation to Get More Done in Less Time

Like any real-life organization, Santa's workshop must find a way to do more with less, in this case producing over 500 million presents each year! That calls for quite a production capability. Each year the demand rises and the workshop must ramp up production or face disappointed children. Production director Rune decides to use a radical approach. Known as the facilitation process, this strategy has three steps: take responsibility, focus on the work at hand, and improve working relationships. "Crisis at Santa's Workshop is an engaging story that can be read on many different levels. Managers find a blueprint for change, while readers recognize their own working lives--and possibilities--in a classic tale of a group rallying to a cause and overcoming tremendous odds to achieve success.

RICHARD G. WEAVER AND J0HN D. FARRELL are organizational consultants who have worked with large and small corporations around the world. They are coauthours of the bestselling Managers as Facilitators and The Practical Guide to Facilitation.
RICHARD G. WEAVER AND J0HN D. FARRELL are organizational consultants who have worked with large and small corporations around the world. They are coauthours of the bestselling Managers as Facilitators and The Practical Guide to Facilitation.

Preface

1 Santa's Management Team: Monday morning, Twenty-Five Weeks before Christmas
2 Rune Talks to the Coach: Later Monday Morning
3 Rune's Production Managers Meeting: Tuesday Morning
4 Rune Recruits Helmi and Pekka: Later Tuesday Morning
5 Rune Meets with Helmi and Pekka: Wednesday Afternoon
6 Rune Talks to the Coach: Later Wednesday Afternoon
7 Rune Facilitates work with Helmi and Pekka: Still Later Wednesday Afternoon
8 Rune Talks to the Coach: Thursday Morning
9 Rune's Production Managers Meeting: Friday Morning
10 Rune Meets with Marketing: Monday Morning, Twenty-Four Weeks before Christmas
11 Pekka Meets with the Wooden Toys Supervisor: Wednesday Morning
12 Helmi Meets with the Electronic Games Supervisor: Wednesday Morning
13 Pekka and Helmi Meet with Rune: Wednesday Afternoon
14 Rune's Production Managers Meeting: Thursday Morning
15 Rune Meets with Santa: Friday Afternoon
16 The Big Meeting with Santa: Monday Morning, Twenty-Three Weeks before Christmas
17 Rune and Pekka Meet with Emil: Wednesday Morning
18 Rune's Production Managers Meeting: A Monday Morning in September, Fifteen weeks before Christmas
19 Rune's Production Managers Meeting: A Monday Morning Late in November, Four weeks before Christmas
20 The Celebration at the Launching Pad of Santa's Sleigh: Christmas Eve
Notes
About the Authors