Cultural Agility Building a Pipeline of

HR professionals guide to creating a culturally agile talent pipeline Succeeding in todays global economy requires organizations to acquire, develop, and retain professionals who can operate effectively around the world, irrespective of country or culture. More than ever before, organizations need a pipeline of professionals who possess cultural agility, the ability to quickly, comfortably, and successfully work in cross-cultural and international environments. As the competition for culturally agile talent grows, meeting this critical human resource challenge requires highly effective, cutting-edge talent management practices. With step-by-step guidance and evidence of effectiveness, this book offers those critical practices-many which can be implemented today. Includes how-to details for implementing talent management practices to build a pipeline of cultural agile professionals in any organization Features illustrative examples from a wide range of organizations, including the Peace Corps, the US Military, and many Fortune 500 companies Allows access to the Cultural Agility Self-Assessment (CASA), an interactive online assessment This book is a must-have resource for human resource professionals and all business leaders who know that the key to their organizations success in todays complex global economy is their culturally agile human talent.

Paula Caligiuri, Ph.D., is a professor of human resource management at Rutgers University, a work psychologist, and regularly appears as an expert guest on CNN. Listed among the top 50 most prolific authors in the field of international business, she is a frequent speaker and sought-out consultant for organizations in the United States, Asia, Australia, and Europe. She is the author of three books and the HR area editor for the top-ranked Journal of International Business Studies.

Preface	p. xiii
Acknowledgments	p. xvii
Introduction: The Basics of Cultural Agility	p. 1
What is Cultural Agility-And Why is it so Crucial Today?	p. 3
Cultural Agility: A Mega-Competency with Three Levels	p. 4
The Need for Speed in Building a Pipeline of Culturally Agile Professionals	p. 7
Barriers to Creating a Pipeline of Culturally Agile Professionals	p. 10
Take Action	p. 18
Who is Culturally Agile?	p. 21
Three Cross-Cultural Competencies Affecting Culturally Agile Responses	p. 23
The Cultural Agility Competency Framework: Twelve Key Competencies	p. 24
How the Competencies Affecting Behavioral Responses Are Different	p. 26
Competencies Affecting Behavioral Responses in Cross-Cultural Contexts	p. 26
Take Action	p. 46
Nine Cross-Cultural Competencies Affecting Success of Culturally Agile Professionals	p. 47
Three Competencies Affecting Psychological Ease in Cross-Cultural Situations	p. 48
Three Competencies Affecting Cross-Cultural Interactions	p. 53
Three Competencies Affecting Global Business Decisions	p. 59
Take Action	p. 64
Attract and Select the Most Culturally Agile Talent	p. 67
Attracting and Recruiting for Cultural Agility	p. 69
Finding Culturally Agile Professionals	p. 74
Attracting Culturally Agile Professionals	p. 82
Creating the Employee Value Proposition for Culturally Agile Professionals	p. 89
Take Action	p. 92
Assessing And Selecting for Cultural Agility	p. 95
Résumé Screening	p. 98
Foreign Language Assessment	p. 100
Knowledge Assessment	p. 102
Personality Assessment	p. 103
Interview	p. 108
Self-Assessment	p. 113
Take Action	p. 115
Train and Develop Culturally Agile Talent	p. 117
Building The Foundation for Cultural Agility with Cross-Cultural Training	p. 119
What to Include in a Cross-Cultural Training Program	p. 121
Delivery Methods for Cross-Cultural Training	p. 128
Language Training	p. 132
Timing and Sequencing of Cross-Cultural Training	p. 133
Readiness for Cross-Cultural Training	p. 134
Evaluating the Effectiveness of Cross-Cultural Training	p. 135
Take Action	p. 140
Crafting Developmental Cross-Cultural Experiences to Increase Cultural Agility	p. 141
How Cross-Cultural Experiences Become Developmental	p. 143
Suggestions for Developmental Cross-Cultural Experiences	p. 150
Take Action	p. 156
Developing Cultural Agility through International Assignments	p. 157
International Assignment Goals and Cultural Agility	p. 161
Using Strategic Global Mobility Practices to Build Cultural Agility	p. 164
Take Action	p. 182
Conclusion: Leadership and Organizational Factors	p. 183
Managing and Leading to Build Cultural Agility in the Workforce	p. 185
Your Organization's Readiness for Cultural Agility Practices	p. 187
Leadership Practices to Foster a Culturally Agile Organizational Culture	p. 191
HR's Role in Building the Culturally Agile Workforce	p. 195
Your Cultural Agility	p. 205
Take Action	p. 205
Stay Connected to Learn More	p. 206
Appendix: Lists to Assess Your Organization's Global Employer image	p. 207
Notes	p. 219
About the Author	p. 231
Index	p. 233
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Cultural Agility Building a Pipeline of Successful Global Professionals

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