Cultural Competency for Health Administration and Public Health

Cultural Competency for Health Administration and Public Health is a clear and concise introduction to the topics and tools necessary for the application of cultural competency processes in various healthcare settings. The chapters offer an overview of demographic changes in the United States, as well as accreditation requirements and cultural competency, cultural nuances of specific groups, and a comprehensive review of the Culturally and Linguistically Appropriate Services (CLAS) Standards and beyond. Attention is also given to the associated costs, time, and skill sets associated with the process of moving a health care organization toward cultural competency. Ideal for senior-level undergraduate or graduate students, readers will gain valuable insight into the process of assessment its relevance to health administration and public health and will come away with a systematic and disciplined approach to the process of achieving cultural competence. Features: Includes an attitudinal survey with established reliability and validity-useful in assessing administrators, providers, and the workforce of healthcare organizations as well as attitudinal research. Contains key terms in bold for each chapter as well as relevant activities, case studies and sidebars. Definitions of key terms will be found in a glossary at the end of the book. Suggested readings and where appropriate, a list of high-quality Internet sources for further research featured at the end of each chapter.

Chapter1 Introduction
Chapter2 Cultural Competence and Diversity: Is there a Difference?
B Head Learning Objectives, Key Terms and Introduction
B Head Demographic Changes and Cultural Competence
B Head Cultural Competence and Linguistic Competence
B Head Diversity, Race and Ethnicity
B Head Hispanics and Latinos
B Head African Americans/Blacks
B Head Native Americans and Alaska Natives
B Head Asian Americans and Pacific Islanders
B Head The Importance of Cultural Competency for Health Care Organizations and Public Health and Culture
B Head Students and Fiscal Accountability and Cultural Competency
B Head Accreditation and Culturally and Linguistically Appropriate Services(CLAS) in Health Care Standards
B Head Conclusions
B Head Chapter Summary and Chapter Problems
Chapter3 Health Service Administration and Public Health and the Paradigm Shift
B Head Learning Objectives, Key Terms and Introduction
B Head The Need for a Paradigm Shift
B Head Expansion of Minority Markets
B Head Investing in Cultural Competence
B Head The Business Aspect of Healthcare
B Head Decreasing Malpractice Claims
B Head Enhanced Customer Service and Quality of Care
B Head Conclusions and Chapter Summary
B Head Chapter Problems
Chapter4 Understanding Cultural Nuances and Barriers to Cultural Appreciation
B Head Learning Objectives, Key Terms and Introduction
B Head Cultural Nuances
B Head Cultural Competence as a Developmental Process
B Head Linguistic Competence
B Head Health Disparity
B Head Diverse Health Care Leadership
B Head Culture, Race and Ethnicity as a Factor in the Doctor Patient Relationship
B Head Treatment Seeking Behaviors
B Head Conclusions and Chapter Summary
B Head Chapter Problems
Chapter5 The Cultural Competence Continuum
B Head Learning Objectives, Key Terms and Introduction
B Head Cultural Competence Continuum and Cultural Destructiveness
B Head Cultural Incapacity and Cultural Blindness
B Head Cultural Pre-Competence
B Head Cultural Competence
B Head Cultural Proficiency and Cultural Competence Framework
B Head Parameters that Differentiate Cultures
B Head The Assumption Exercise
B Head Conclusions
B Head Chapter Summary
B Head Chapter Problems
Chapter6 Cultural Competence and the Role of the Board of Directors, Health Service Administrators, Providers and Staff
B Head Learning Objectives, Key Words and Introduction
B Head The Board of Directors
B Head Chief Executive Officer (CEO) and Mission
B Head Staff
B Head Accreditation
B Head Council on Education for Public Health
B Head Settings Standards, Policies and Resource Allocation
B Head Planning and Action
B Head Assessment, Education and Training
B Head Initiatives and Conclusions
B Head Chapter Summary
B Head Chapter Problems
Chapter7 Cultural Competency and Assessment
B Head Learning Objectives, Key Terms and Introduction
B Head Attitudes
B Head Assessment and Test-Retest Reliability
B Head Alternate Form and Internal Consistency Reliability and Validity
B Head A Cultural Competence Assessment Tool
B Head Importance of Valid and Reliable Assessment Tools
B Head Conclusion and Chapter Summary
B Head Chapter Problems
Chapter8 Cultural Competence Training
B Head Introduction, Key Terms and Learning Objectives
B Head The Significance of Cultural Competence Training and pproaches to Training
B Head Elements Needed to Ensure Successful Training Programs
B Head The Need for Cross Cultural Education and Training Essentials
B Head The Importance of Providing Key Terms Relevant to Cultural Competence
B Head Case Study
B Head Key Components of Cultural Competence Training
B Head Evaluation of Cultural Competence Training
B Head Conclusions and Chapter Summary
B Head Chapter Problems
Chapter9 Culturally and Linguistically Appropriate Services (CLAS) Standards: An Overview
B Head Learning Objectives, Key Terms and Introduction
B Head The Need for CLAS Standards and Action Plans for Administrators
B Head Culturally and Linguistically Appropriate (CLAS) Standards
B Head Qualitative Research
B Head Conclusions
B Head Chapter Summary and Chapter Problems
Chapter10 The Ultimate Challenge: Educational and Institutional Considerations
B Head Learning Objectives and Key Terms
B Head Introduction and The American Medical Association
B Head The Commission on the Accreditation of Healthcare Organizations Education
B Head The Joint Commission on the Accreditation of Healthcare Organizations
B Head The Council on Education for Public Health
B Head The Institute of Medicine
B Head The Agency for Healthcare Research and Quality and The Sullivan Commission
B Head Necessary Educational Requirements
B Head Challenging Health Services Administrators and Public Health Practitioners
B Head Conclusions
B Head Chapter Summary
B Head Chapter Problems
Chapter11 Cultural Competence and Women of Color
B Head Learning Objectives and Key Terms
B Head Introduction and Needs Assessment
B Head Women of Color as A Special Needs Population
B Head Case #1
B Head Case #2
B Head Case #3
B Head Case #4
B Head Conclusions
B Head Chapter Summary
B Head Chapter Problems
AppendixI Cultural Competent Assessment Survey: Executive Team and Management
AppendixII Cultural Competent Assessment Survey: Staff
AppendixIII Cultural Competent Assessment Survey: Providers
AppendixIV Glossary of Important Terms
AppendixV Websites and Journals Articles and Books
AppendixVI Sample Cultural Competence Plan