The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All

Foreword

Author’s Note

Introduction: The Healthcare

Industrial Complex

PART I Revolutionary Conditions
CHAPTER 1 Fundamental Flaws
CHAPTER 2 Waste More, Want More
CHAPTER 3 Taxation Without Representation
CHAPTER 4 America’s Self-Created Opioid Tragedy

PART I CONCLUSION
Declaration of Independence

PART II Revolutionary Forces
CHAPTER 5 Empowered Customers (Buyers)
CHAPTER 6 Liberated Data
CHAPTER 7 Pro-Market Regulation
PART II CONCLUSION
Force Multipliers

PART III Revolutionary Healthcare
CHAPTER 8 Revolutionary Upstarts

CHAPTER 9 Revolutionary Incumbents
CHAPTER 10 Healthcare for All
PART III CONCLUSION
E Pluribus Unum 271

Conclusion: Healthcare’s Moral Imperative
Acknowledgments
Notes
Index

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