Customer Service : Career Success Through Customer Loyalty

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Customer Service : Career Success Through Customer Loyalty by Timm, Paul R., 9780132236584
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780132236584 | 0132236583
  • Cover: Paperback
  • Copyright: 1/1/2008
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KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.

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