Customer-Focused Library : Re-Inventing the Public Library From the Outside-In
, by Matthews, Joseph R.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9781591588757 | 1591588758
- Cover: Paperback
- Copyright: 9/23/2009
Public libraries aren't just libraries anymore. Increasingly, they have become Internet cafes, music stores, movie stores, study halls, and more. How do libraries embrace these changes and still provide the resourcesand the resource-gathering environmenttoday's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternativea reimagined library in which the collections, the services, even the building itself, reflects the customer's perspective.