Demystifying Communications Risk

The rapid pace and increasing convergence of internet, phone and other communications technologies have created extraordinary opportunities for business and, parallel opportunities for fraud. Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about culture, training and organization as it is about technology. Mark Johnson's practical guide provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.