Designing the Conversation Techniques for

While user experience design is a topic of exploding popularity, facilitation is a skill that is largely missing from books in the field. This book is for people who are interested in learning more about facilitation; they've seen the various types of activities that they are told that they can perform, and they are looking for an approach that takes them to the next step. By removing a lot of guesswork from the process of interviewing stakeholders, users, and/or teammates, the book aims to enable designers to fully engage a group of peers, clients, and even strangers, moving individuals and teams toward solutions by focusing on their strengths and expertise. This book provides a chapter-by-chapter guide through common facilitation activities, providing clear and concise approaches to each.

Co-author of A Project Guide to UX Design, Russ Unger is on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. His workshops have been attended by a variety of start-ups and large corporations.

Brad Nunnally is a Lead User Experience Consultant at Perficient. He has helped clients in an array of industries identify customer and user needs, and he's designed engaging experiences catered directly for those needs.

Dan Willis is a user experience consultant who has been launching robust websites and apps since the mid 1990s. He is the creator of UX Crank (www.uxcrank.com), a resource for UX professionals.

Ch 1 Intro/Arrive

Ch 2 Define the "Whys"

Ch 3 Structure Facilitation

Ch 4 Preparing for Personalities

Ch 5 Pick Your Tools

Ch 6 Kick-off Meetings

Ch 7 Brainstorm Sessions

Ch 8 Workshops

Ch 9 Focus Groups

Ch 10 Participatory Design, Design Studios, or Other Variations

Ch 11 Interviews

Ch 12 Contextual Inquiry

Ch 13 Usability Testing ?

Ch 14 Sales Calls

Ch 15 Mentoring ?

Ch 16 Presentations and Panels ?

Ch 17 Virtual Seminars

Ch 18 Lectures ?

Ch 19 Weddings, Funerals, and Everything Else

Ch 20 Managing Questions & Answers

Ch 21 Measuring Success ?

Ch 22 The Peak-End Rule

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Designing the Conversation Techniques for Successful Facilitation

Summary

Author Biography

Table of Contents

Supplemental Materials