Designing Training Programs In Action Case Study Series

These days, training techniques must consist of much more than setting up flip charts, handing out manuals, or plugging in audiovisual aids. How do you design a training program that really works? Increasingly, organizations are turning to instructional designers to create innovative learning systems that use a wide range of methods and media to spark participants2 interest and allow them to retain and use the information on the job. Case studies include examples of: Customer service training Diversity training Employee orientation Technical training for field service representatives...and more! The studies range over a wide variety of industries: utilities, finance, nonprofits, electronics?. Move from theory to practice: design training programs that work!