Developing High Performance Work Teams, Vol.

Cases from Marks & Spenser, Canadian Imperial Bank of Commerce, Harris Semiconductor, and other leading organizations provide you with approaches to implementing teams in the workplace. Explore various team configurations such as virtual, empowered, joint venture, and self-managed teams.

Introduction to the In Action Series

v

Preface

vii

How to Use This Casebook

ix

Implementation of Work Teams: An Overview

1

(10)

Steven D. Jones

Michael M. Beyerlein

From Supervisor to Team Manager

11

(12)

Eastman Chemical

Allen Ferguson

Amy Hicks

Steven D. Jones

How Self-Managed Sales Teams Led to Better Sales in a British Company

23

(18)

Marks & Spencer Roger

Woodgate

Niall Trafford

Angela Stephens

Organizational Transformation for Effectively Implementing a Team-Based Culture

41

(16)

Harris Semiconductor

Ed Rose

Steve Gilmore

Ray D. Odom

Operational Excellence

57

(18)

Canadian Imperial Bank of Commerce (CIBC)

Berkeley J. Emmons

``Are Those Team Meetings Gonna Make You Money?''

75

(16)

Midwest Electronics

Stephen D. Hill

The Facilitator's Role in Team Breakthroughs

91

(22)

BorgWarner Automotive

R. Glenn Ray

Karen Stapleton

Integrated Health-Care Support Teams

113

(28)

Harris Methodist Health System

Carrie McHale

Building a Team Measurement and Feedback System to Drive Performance

141

(20)

American Central Paper

Don Schilling

Strategic Planning and Performance Measurement in an Academic Team

161

(16)

Middle Tennessee State University

Beverly G. Burke

Sharon L. Wagner

Judith L. Van Hein

Reach Out and Touch Your Team: Development of a High-Performing Virtual Team

177

(16)

The Internal Revenue Service

Matthew J. Ferrero

Donna Lewis

Developing an Empowered Work Team

193

(24)

Sapphire Electronics

Bob Carroll

Cross-Functional Support Teams in a Manufacturing Environment

217

(12)

Imperial Manufacturing

Diane Hertel

Suzan Schober Murray

High-Performance Teams in the Construction Industry

229

(22)

BE&K Construction

Kathleen Chapman

Gigi Gerson

TwinStar, an International Joint Venture

251

(12)

Hitachi and Texas Instruments

Ronald Shenberger

About the Editors

263

(2)

About the Series Editor

265

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Developing High Performance Work Teams, Vol. 1 In Action Case Study Series

Summary

Table of Contents

Supplemental Materials

FREE SHIPPING

Rent More, Save More! Use code: BBRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Developing High Performance Work Teams, Vol. 1 In Action Case Study Series

Summary

Table of Contents

Supplemental Materials

Digital License