Developing Management Skills

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ISBN: 9780130914088 | 0130914088
Cover: Paperback
Copyright: 1/1/2002

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This guide to effective managerial behavior is the only one available on the market that teaches students what they need to know to perform well as managers, synthesizes a large body of scholarly research related to each skill topic, and uses a proven learning methodology to help students actually develop and improve management skills. Emphasizing the basic human skills that lie at the heart of effective management, it combines academic knowledge with real world practicality, the key to the book' s proven durability.

Preface

Introduction

(1)

The Critical Role of Management Skills

(21)

The Importance of Competent Managers

(2)

The Skills of Effective Managers

(2)

Key Management Skills

(1)

What Are Management Skills?

(3)

Improving Management Skills

(1)

An Approach to Skill Development

(3)

Leadership and Management

(2)

Contents of the Book

(1)

Organization of the Book

(2)

Practice and Application

(1)

Diversity and Individual Differences

(1)

Summary

(1)

Diagnostic Survey and Exercises

(19)

Personal Assessment of Management Skills (PAMS)

(4)

What Does It Take to Be an Effective Manager?

(2)

SSS Software In-Basket Exercise

(13)

Part I PERSONAL SKILLS

(168)

Developing Self-Awareness

(54)

Skill Assessment

(12)

Diagnostic Surveys for Self-Awareness

(1)

Self-Awareness Assessment

(1)

The Defining Issues Test

(3)

The Learning Style Inventory

(2)

Locus of Control Scale

(2)

Tolerance of Ambiguity Scale

(1)

Fundamental Interpersonal Relations Orientation --- Behavior (FIRO-B)

(3)

Skill Learning

(28)

Key Dimensions of Self-Awareness

(1)

The Enigma of Self-Awareness

(2)

Understanding and Appreciating Individual Differences

(1)

Important Areas of Self-Awareness

(21)

Summary

(1)

Behavioral Guidelines

(2)

Skill Analysis

(4)

Cases Involving Self-Awareness

(1)

Communist Prison Camp

(1)

Decision Dilemmas

(3)

Skill Practice

(7)

Exercises for Improving Self-Awareness Through Self-Disclosure

(1)

Through the Looking Glass

(1)

Diagnosing Managerial Characteristics

(2)

Exercise for Identifying Aspects of Personal Culture: A Learning Plan and Autobiography

(4)

Skill Application

(2)

Activities for Developing Self-Awareness

(1)

Suggested Assignments

(1)

Application Plan and Evaluation

(2)

Managing Personal Stress

(58)

Skill Assessment

(6)

Diagnostic Surveys for Managing Stress

(1)

Stress Management

(1)

Time Management

(1)

Type A Personality Inventory

100

(1)

Social Readjustment Rating Scale

101

(2)

Sources of Personal Stress

103

(1)

Skill Learning

104

(35)

Improving the Management of Stress and Time

104

(1)

Major Elements of Stress

105

(4)

Managing Stress

109

(3)

Eliminating Stressors

112

(14)

Developing Resiliency

126

(10)

Temporary Stress-Reduction Techniques

136

(1)

Summary

137

(1)

Behavioral Guidelines

137

(2)

Skill Analysis

139

(8)

Cases Involving Stress Management

139

(1)

The Turn of the Tide

139

(3)

The Case of the Missing Time

142

(5)

Skill Practice

147

(6)

Exercises for Long-Term and Short-Term Stress Management

147

(1)

The Small-Wins Strategy

147

(1)

Life-Balance Analysis

148

(2)

Deep Relaxation

150

(1)

Monitoring and Managing Time

151

(2)

Skill Application

153

(2)

Activities for Improving Stress Management Skills

153

(1)

Suggested Assignments

153

(1)

Application Plan and Evaluation

153

(2)

Solving Problems Analytically and Creatively

155

(54)

Skill Assessment

156

(5)

Diagnostic Surveys for Creative Problem Solving

156

(1)

Problem Solving, Creativity, and Innovation

156

(1)

How Creative Are You?

157

(2)

Innovative Attitude Scale

159

(2)

Skill Learning

161

(33)

Problem Solving, Creativity, and Innovation

161

(7)

Conceptual Blocks

168

(11)

Conceptual Blockbusting

179

(8)

International Caveats

187

(1)

Hints for Applying Problem-Solving Techniques

187

(1)

Fostering Innovation

188

(4)

Summary

192

(1)

Behavioral Guidelines

192

(2)

Skill Analysis

194

(5)

Cases Involving Problem Solving

194

(1)

Admiral Kimmel's Failure at Pearl Harbor

194

(2)

The Sony Walkman

196

(3)

Skill Practice

199

(7)

Exercises for Applying Conceptual Blockbusting

199

(1)

Individual Assignment --- Analytical Problem Solving

199

(1)

Team Assignment --- Creative Problem Solving

200

(1)

Moving Up in the Rankings

201

(1)

Keith Dunn and McGuffey's Restaurant

202

(4)

Skill Application

206

(3)

Activities for Solving Problems Creatively

206

(1)

Suggested Assignments

206

(1)

Application Plan and Evaluation

206

(3)

Part II INTERPERSONAL SKILLS

209

(194)

Coaching, Counseling, and Supportive Communication

211

(40)

Skill Assessment

212

(4)

Diagnostic Surveys for Supportive Communication

212

(1)

Communicating Supportively

212

(1)

Communication Styles

213

(3)

Skill Learning

216

(25)

The Importance of Effective Communication

216

(4)

What Is Supportive Communication?

220

(1)

Coaching and Counseling

221

(2)

Principles of Supportive Communication

223

(13)

The Personal Management Interview

236

(2)

International Caveats

238

(1)

Summary

239

(1)

Behavioral Guidelines

240

(1)

Skill Analysis

241

(3)

Cases Involving Coaching and Counseling

241

(1)

Find Somebody Else

241

(1)

Rejected Plans

242

(2)

Skill Practice

244

(4)

Exercises for Diagnosing Communication Problems and Fostering Understanding

244

(1)

United Chemical Company

244

(2)

Byron vs. Thomas

246

(2)

Skill Application

248

(3)

Activities for Communicating Supportively

248

(1)

Suggested Assignments

248

(1)

Application Plan and Evaluation

248

(3)

Gaining Power And Influence

251

(50)

Skill Assessment

252

(3)

Diagnostic Surveys for Gaining Power and Influence

252

(1)

Gaining Power and Influence

252

(1)

Using Influence Strategies

253

(2)

Skill Learning

255

(27)

Building a Strong Power Base and Using Influence Wisely

255

(1)

A Balanced View of Power

255

(3)

Strategies for Gaining Organizational Power

258

(12)

Transforming Power into Influence

270

(9)

Summary

279

(1)

Behavioral Guidelines

280

(2)

Skill Analysis

282

(10)

Case Involving Power and Influence

282

(1)

Dr. Brilliant vs. the Devil of Ambition

282

(10)

Skill Practice

292

(6)

Exercise for Gaining Power

292

(1)

Repairing Power Failures in Management Circuits

292

(1)

Exercise for Using Influence Effectively

293

(1)

Ann Lyman's Proposal

293

(1)

Exercises for Neutralizing Unwanted Influence Attempts

294

(1)

Cindy's Fast Foods

295

(1)

9:00 to 7:30

296

(2)

Skill Application

298

(3)

Activities for Gaining Power and Influence

298

(1)

Suggested Assignments

298

(1)

Application Plan and Evaluation

298

(3)

Motivating Others

301

(46)

Skill Assessment

302

(2)

Diagnostic Surveys for Motivating Others

302

(1)

Diagnosing Poor Performance and Enhancing Motivation

302

(1)

Work Performance Assessment

303

(1)

Skill Learning

304

(27)

Increasing Motivation and Performance

304

(1)

Diagnosing Work Performance Problems

304

(2)

Enhancing Individuals' Abilities

306

(2)

Fostering a Motivating Work Environment

308

(1)

Elements of an Effective Motivation Program

309

(19)

Summary

328

(2)

Behavioral Guidelines

330

(1)

Skill Analysis

331

(7)

Case Involving Motivation Problems

331

(1)

Electro Logic

331

(7)

Skill Practice

338

(6)

Exercises for Diagnosing Work Performance Problems

338

(2)

Joe Chaney

340

(1)

Work Performance Assessment

341

(1)

Exercise for Reshaping Unacceptable Behaviors

341

(1)

Shaheen Matombo

341

(3)

Skill Application

344

(3)

Activities for Motivating Others

344

(1)

Suggested Assignments

344

(1)

Application Plan and Evaluation

344

(3)

Managing Conflict

347

(56)

Skill Assessment

348

(3)

Diagnostic Surveys for Managing Conflict

348

(1)

Managing Interpersonal Conflict

348

(1)

Strategies for Handling Conflict

349

(2)

Skill Learning

351

(30)

Interpersonal Conflict Management

351

(2)

Diagnosing the Type of Interpersonal Conflict

353

(5)

Selecting the Appropriate Conflict Management Approach

358

(8)

Resolving Interpersonal Confrontations Using the Collaborative Approach

366

(11)

Summary

377

(1)

Behavioral Guidelines

378

(3)

Skill Analysis

381

(5)

Case Involving Interpersonal Conflict

381

(1)

Educational Pension Investments

381

(5)

Skill Practice

386

(14)

Exercise for Diagnosing Sources of Conflict

386

(1)

SSS Software Management Problems

386

(1)

Exercises for Selecting an Appropriate Conflict Management Strategy

386

(1)

Bradley's Barn

386

(1)

Avocado Computers

387

(1)

Phelps, Inc.

387

(1)

Exercises for Resolving Interpersonal Disputes

388

(1)

Freida Mae Jones

388

(3)

Can Larry Fit In?

391

(2)

Meeting at Hartford Manufacturing Company

393

(7)

Skill Application

400

(3)

Activities for Improving Managing Conflict Skills

400

(1)

Suggested Assignments

400

(1)

Application Plan and Evaluation

401

(2)

Part III GROUP SKILLS

403

(90)

Empowering and Delegating

405

(46)

Skill Assessment

406

(3)

Diagnostic Surveys for Empowering and Delegating

406

(1)

Effective Empowerment and Delegation

406

(1)

Personal Empowerment Assessment

407

(2)

Skill Learning

409

(31)

Empowering and Delegating

409

(1)

A Management Dilemma Involving Empowerment

410

(1)

The Meaning of Empowerment

411

(1)

Historical Roots of Empowerment

412

(1)

Inhibitors to Empowerment

413

(1)

Dimensions of Empowerment

414

(3)

How to Develop Empowerment

417

(10)

Delegating Work

427

(8)

International Caveats

435

(2)

Summary

437

(1)

Behavioral Guidelines

437

(3)

Skill Analysis

440

(2)

Cases Involving Empowerment and Delegation

440

(1)

Minding the Store

440

(1)

Changing the Portfolio

441

(1)

Skill Practice

442

(7)

Exercises for Empowerment

442

(1)

Executive Development Associates

442

(4)

Personal Empowerment Planning

446

(1)

Deciding to Delegate

447

(2)

Skill Application

449

(2)

Activities for Empowerment and Delegation

449

(1)

Suggested Assignments

449

(1)

Application Plan and Evaluation

449

(2)

Building Effective Teams and Teamwork

451

(42)

Skill Assessment

452

(3)

Diagnostic Surveys for Building Effective Teams

452

(1)

Team Development Behaviors

452

(1)

Diagnosing the Need for Team Building

453

(2)

Skill Learning

455

(27)

Developing Teams and Teamwork

455

(1)

The Advantages of Teams

456

(3)

Leading Teams

459

(5)

Team Membership

464

(5)

Team Development

469

(11)

Summary

480

(1)

Behavioral Guidelines

480

(2)

Skill Analysis

482

(4)

Cases Involving Building Effective Teams

482

(1)

The Tallahassee Democrat's ELITE Team

482

(2)

The Cash Register Incident

484

(2)

Skill Practice

486

(5)

Exercises in Building Effective Teams

486

(1)

Team Diagnosis and Team Development Exercise

486

(1)

Winning the War on Talent

487

(4)

Skill Application

491

(2)

Activities for Building Effective Teams

491

(1)

Suggested Assignments

491

(1)

Application Plan and Evaluation

491

(2)

Part IV SPECIFIC COMMUNICATION SKILLS

493

(2)

Supplement A MAKING ORAL AND WRITTEN PRESENTATIONS

495

(28)

Skill Learning

496

(17)

Making Oral and Written Presentations

496

(1)

Essential Elements of Effective Presentations

497

(14)

Summary and Behavioral Guidelines

511

(2)

Skill Practice

513

(10)

Exercises for Making Effective Oral and Written Presentations

513

(1)

Speaking as a Leader

513

(1)

Quality Circles at Battle Creek Foods

514

(9)

Supplement B CONDUCTING INTERVIEWS

523

(22)

Skill Learning

524

(14)

Planning and Conducting Interviews

524

(8)

Specific Types of Organizational Interviews

532

(4)

Summary and Behavioral Guidelines

536

(2)

Skill Practice

538

(7)

Exercises for Conducting Special-Purpose Interviews

538

(1)

Evaluating the New Employee-Orientation Program

538

(2)

Performance Appraisal Interview with Chris Jakobsen

540

(2)

Employment Selection Interview at Smith Farley Insurance

542

(3)

Supplement C CONDUCTING MEETINGS

545

(13)

Skill Learning

546

(8)

The Five Ps of Effective Meetings

546

(5)

Suggestions for Group Members

551

(1)

Summary and Behavioral Guidelines

552

(2)

Skill Practice

554

(4)

Exercises for Conducting Meetings

554

(1)

Preparing and Conducting a Team Meeting at SSS Software

554

(1)

Role Diagnosis

555

(3)

Appendix I Scoring Keys and Supplemental Materials

558

(53)

Appendix II Glossary

611

(8)

Appendix III References

619

(18)

Name Index

637

(3)

Subject Index

640

(6)

Combined Index

646

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Developing Management Skills

Summary

Table of Contents

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