Developing Performance Support for Computer Systems

, by James R. Williams

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ISBN: 9780203228531 | 0203228537
Cover: Nonspecific Binding
Copyright: 5/24/2004

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Introduction
Why Performance Support?
What is Performance Support?
Design Approach
Types of Performance Support
Performance Support System Model
How to Use This Book
References
Design Environments snd Strategies
Introduction
Ideal Environment
Typical Environment
Late Involvement Environment
References
Project Planning
Introduction
Planning Environment
Estimation Factors and Impacts
Planning Methodology and Tools
Sample Plan for Performance Support Projects
Planning for Electronic Performance Support Products
References
Needs Assessment snd Task Analysis
Introduction
Development Environment Constraints
Needs Assessment Methods
Task Analysis for Performance Support
References
Matching Performance Support Methods to Task Requirements
Introduction
Determining Skill and Knowledge Requirements
Performance Support Considerations and Alternatives
Performance Support Selection Aid
References
General Design Guidance
Introduction
User Considerations
Information Presentation
Layout and Structuring Consideration
Media Selection
Use of Color
Icons
Accessibility
Internationalization
References
Developing Performance Support Products
Introduction
Documentation
Performance Aids
Online Help
Coaches, Advisors and Wizards
Instruction
Electronic Performance Support
Iterative Approach to Electronic Performance Support
References
Testing Performance Support Products
Introduction
When to Test
Test Planning
Developmental Testing--Heuristic Evaluation
Developmental Testing--Alpha Testing
Usability Testing
Beta Testing
Product Testing
Follow-up Evaluation
Test Reporting
References
Appendices
Table of Contents provided by Publisher. All Rights Reserved.

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Developing Performance Support for Computer Systems

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