- ISBN: 9780415326407 | 0415326400
- Cover: Hardcover
- Copyright: 5/24/2004
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability offers a strategy for engendering ease-of-use and ease-of-learning of computer systems by applying an integrated performance support approach. Performance support includes documentation, online help, coaches and wizards, training, and materials necessary to enable system users to efficiently and effectively perform their jobs. This book provides detailed planning, design, and development guidance for designers, developers, and managers responsible for developing performance support for new and revised computer systems. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support products.
James R. Williams: Synergetic Applications Bloomsbury, NJ
| Preface | ix | ||||
| Acknowledgments | xi | ||||
| CHAPTER ONE Introduction | 1 | (18) | |||
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| CHAPTER TWO Design Environments and Strategies | 19 | (8) | |||
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19 | (3) | |||
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| CHAPTER THREE Project Planning | 27 | (26) | |||
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27 | (1) | |||
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27 | (2) | |||
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27 | (1) | |||
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35 | (1) | |||
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36 | (1) | |||
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38 | (1) | |||
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39 | (2) | |||
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41 | (6) | |||
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47 | (4) | |||
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48 | (1) | |||
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| CHAPTER FOUR Needs Assessment and Task Analysis | 53 | (52) | |||
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53 | (1) | |||
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55 | (1) | |||
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69 | (3) | |||
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75 | (2) | |||
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77 | (27) | |||
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77 | (7) | |||
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84 | (17) | |||
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101 | (1) | |||
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101 | (1) | |||
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101 | (2) | |||
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103 | (1) | |||
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| CHAPTER FIVE Matching Performance Support Methods to Task Requirements | 105 | (24) | |||
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105 | (1) | |||
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105 | (17) | |||
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106 | (2) | |||
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108 | (1) | |||
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108 | (3) | |||
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111 | (3) | |||
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114 | (1) | |||
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115 | (1) | |||
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116 | (6) | |||
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122 | (3) | |||
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122 | (1) | |||
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123 | (2) | |||
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125 | (3) | |||
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128 | (1) | |||
| CHAPTER SIX General Design Guidance | 129 | (66) | |||
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129 | (1) | |||
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129 | (11) | |||
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129 | (2) | |||
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131 | (1) | |||
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132 | (5) | |||
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137 | (3) | |||
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140 | (14) | |||
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140 | (1) | |||
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141 | (1) | |||
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141 | (1) | |||
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142 | (12) | |||
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154 | (7) | |||
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154 | (1) | |||
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154 | (1) | |||
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155 | (3) | |||
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161 | (10) | |||
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171 | (9) | |||
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172 | (8) | |||
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180 | (4) | |||
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181 | (3) | |||
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184 | (6) | |||
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188 | (1) | |||
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189 | (1) | |||
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190 | (1) | |||
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190 | (5) | |||
| CHAPTER SEVEN Developing Performance Support Products | 195 | (88) | |||
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195 | (1) | |||
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195 | (13) | |||
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196 | (4) | |||
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200 | (3) | |||
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203 | (5) | |||
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208 | (9) | |||
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209 | (6) | |||
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215 | (2) | |||
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217 | (21) | |||
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218 | (14) | |||
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232 | (6) | |||
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238 | (9) | |||
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238 | (1) | |||
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239 | (1) | |||
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239 | (1) | |||
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240 | (6) | |||
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246 | (1) | |||
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247 | (18) | |||
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248 | (14) | |||
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262 | (3) | |||
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265 | (12) | |||
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265 | (10) | |||
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275 | (2) | |||
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277 | (3) | |||
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278 | (1) | |||
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278 | (1) | |||
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279 | (1) | |||
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279 | (1) | |||
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280 | (3) | |||
| CHAPTER EIGHT Testing Performance Support Products | 283 | (34) | |||
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283 | (2) | |||
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283 | (2) | |||
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285 | (1) | |||
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286 | (2) | |||
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286 | (1) | |||
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286 | (1) | |||
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287 | (1) | |||
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287 | (1) | |||
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287 | (1) | |||
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288 | (3) | |||
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291 | (4) | |||
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295 | (13) | |||
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295 | (2) | |||
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297 | (1) | |||
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298 | (1) | |||
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299 | (1) | |||
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299 | (2) | |||
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301 | (1) | |||
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301 | (4) | |||
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305 | (1) | |||
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306 | (2) | |||
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308 | (2) | |||
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308 | (1) | |||
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309 | (1) | |||
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309 | (1) | |||
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310 | (1) | |||
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310 | (2) | |||
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311 | (1) | |||
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312 | (1) | |||
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312 | (3) | |||
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315 | (2) | |||
| Appendix A Instructional Strategy Selection Aid | 317 | (6) | |||
| Appendix B Documentation Evaluation Checklist | 323 | (8) | |||
| Appendix C Performance Aid Evaluation Checklist | 331 | (6) | |||
| Appendix D Online Help Evaluation Checklist | 337 | (8) | |||
| Appendix E Coaches, Advisors, Wizards Evaluation Checklist | 345 | (4) | |||
| Appendix F Instruction Evaluation Checklist | 349 | (6) | |||
| Appendix G EPSS Evaluation Checklist | 355 | (6) | |||
| Index | 361 |
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