Differences That Work : Organizational Excellence Through Diversity

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ISBN: 9781577661177 | 1577661176
Cover: Paperback
Copyright: 2/1/2000

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Differences that Work captures the critical themes & ongoing debates on the topic of workplace diversity--radical differences, women, AIDS, aging, family, disabilities--producing a clear-eyed approach to complex dilemmas. Thirteen articles & three case studies from the Harvard Business Review confront today's issues, documenting 20 years of organizations' & managers' changing experience of difference. This collection features such eminent practitioners & thinkers on diversity as R. Roosevelt Thomas, Jr., Felice Schwartz, Edward W. Jones, Jr., & Charles & Fran Sussner Rodgers.

Foreword

R. Roosevelt Thomas, Jr.

Introduction

xiii

Mary C. Gentile

Part I Differences at Work: Where We've Been, Where We are, Where We Go from Here

Global Work Force 2000: The New World Labor Market

(24)

William B. Johnston

International demographic trends will have a profound impact on national strategies of employment and competitiveness

A growing imbalance between the world's labor supply and demand has resulted in greater relocation of workers from developing countries to more developed countries, creating a more diverse work force

The author predicts changes in immigration regulations, increased standardization of labor-management relations, and a greater government role in managing the new global work force

From Affirmative Action to Affirming Diversity

(22)

R. Roosevelt Thomas, Jr.

The author argues that our traditional image of assimilating differences---the melting pot---is no longer valid

Affirmative action policies have often proved insufficient for optimizing the skills, commitment, and competitiveness of a multicultural workplace

Thomas profiles several corporations wrestling with diversity and offers an alternative model for program development

Part II Racial Difference in the Workplace: How It Feels and What It Means

What It's Like to Be a Black Manager

(16)

Edward W. Jones, Jr.

The author's personal experience, moving from a management trainee position to area manager in a traditional corporate environment, highlights the inner conflicts faced by minority employees struggling to advance in a resistant atmosphere

Black Managers: The Dream Deferred

(20)

Edward W. Jones, Jr.

Interviews with over 200 black professionals illustrate the widespread disappointment, frustration, and anger they feel despite the progress resulting from equal opportunity policies

Top leadership must not only be committed to promoting equal opportunity but also to creating a culture that allows employees to discuss openly their concerns about discrimination in the workplace

Racial Remarks in the Workplace: Humor or Harassment?

(8)

Terry L. Leap

Larry R. Smeltzer

Increasingly, employees are bringing cases involving teasing and joking at work before the Equal Employment Opportunity Commission and the courts

The authors provide useful observations for helping employers recognize harassing behavior and set appropriate corporate policies to prevent it

Part III Women in the Workplace: New Ways to Think About Work

Two Women, Three Men on a Raft

(14)

Robert Schrank

A rafting trip with Outward Bound gives a male executive insight into the relationship between men and women at work

Reflecting on his experiences, the executive illustrates the many levels on which men subvert the authority of women in their organizations, while reinforcing attitudes of mutual male support

Coping With Comparable Worth

107

(16)

George P. Sape

Cases of inequity in compensation and employment practices are increasingly being brought to the courts

The author reviews the recent pattern of legislative rulings and judicial decisions, offers a case study of one firm's efforts to review its own practices, and concludes with a set of general guidelines for other firms to follow

Women as a Business Imperative

123

(18)

Felice N. Schwartz

The author offers some tough talk about the limitations of current corporate efforts to integrate women effectively into the managerial ranks

In a memo to a fictional CEO, she identifies the costs firms pay for failing to develop women as an essential resource

Part IV AIDS in the Workplace: The Organizational and Individual Experiences

Uncommon Decency: Pacific Bell Responds to AIDS

141

(22)

David L. Kirp

AIDS confronts companies with new issues, including employee benefits and fears, education and prevention programs, and public image

The story of Pacific Bell's examination and transformation of its own culture and policies illustrates the kind of leadership that business can take in dealing with this disease

Nothing Prepared Me to Manage AIDS

163

(16)

Gary E. Banas

Over a period of four years, the author had to deal with two consecutive cases of AIDS in his management team

The challenges of balancing employee and company needs forced the author to reevaluate his managerial assumptions

Part V Emerging Issues in Workplace Diversity

Dealing with the Aging Work Force

179

(20)

Jeffrey Sonnenfeld

In light of demographic trends, the author refutes stereotypes about older workers and identifies key challenges to organizations that wish to maximize the productivity of employees as they age

Business and the Facts of Family Life

199

(16)

Fran Sussner Rodgers

Charles Rodgers

With a focus on shifting demographics, evolving employee attitudes and expectations, impacts on productivity, and concerns about the future of the nation's youth, the authors illustrate the need for new attitudes and policies concerning working families, positioning the issue of work and family interaction within the broader one of corporate responsibility and purpose

How Technology Brings Blind People into the Workplace

215

(8)

Julia Anderson

The author offers a provocative glimpse of the ways in which visually impaired individuals can make significant contributions to businesses as well as the reasons employers shy away from giving them the opportunity

At a broader level, this article illustrates a shared reticence to deal with people who are ``different.''

Part VI Managers Wrestle with the Issues

The Case of the Unequal Opportunity

223

(16)

Mary C. Gentile

A major producer of small appliances and yard equipment faces deeply engrained attitudes when a proposed international appointment for a high-performing product manager is resisted because of the candidate's race

Four experts comment on the case and suggest action plans for the characters

A Case of AIDS

239

(14)

Richard S. Tedlow

Michele S. Marram

In this three-part case, the authors follow the manager of a sales and customer service team as he makes a series of decisions about the promotion of a person with AIDS

Three experts offer guidance and personal experience regarding the concerns of employees and managers as they confront the wide range of issuees presented by this situation

Is This the Right Time to Come Out?

253

(14)

Alistair D. Williamson

How should a manager at a conservative business respond when a gay employee requests permission to bring his partner to a major company / client event? As the manager tries to sort his own personal feelings from his concerns about the firm's reaction, seven commentators help place these issues in a wider legal, social, and competitive context

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Differences That Work : Organizational Excellence Through Diversity

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Differences That Work : Organizational Excellence Through Diversity

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Supplemental Materials

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