Disorganization

Businesses employing traditional management techniques are facing increasingly tough challenges in a world which daily demands innovation, flexibility and constant change as well as excellent customer care, inspirational leadership and superb communication. Faced with this, is your business having to opt for a compromise?
DisOrganization offers you an original alternative. Constructed around five practical sections, which reflect the paradigms of strategic management; each section ends with an implementable DisOrganization chapter. Including case studies and exercises, this book provides you with the ideas and the know-how to act on them.

Preface
Key to margin symbols
Direction
Reformation	p. 3
Management or leadership, task or people?	p. 13
Reaction or innovation?	p. 25
Centralization or fragmentation?	p. 35
DisOrganization: direction	p. 49
Weapons
Weapons of clarity and direction	p. 55
Weapons of fun and empowerment	p. 67
Weapons of creativity and innovation	p. 79
DisOrganization: weapons	p. 87
Inward channels
People: personality and creativity	p. 93
Teams: interaction and synergy	p. 109
Resources: supporters and non-human	p. 123
Organization: systems and processes	p. 135
DisOrganization: inward channels	p. 153
Outward channels
Products and services	p. 159
Customers: listening and responsiveness	p. 171
Partners: relationships and benefits	p. 185
Competitors: information and prediction	p. 197
Communication: targets and vehicles	p. 209
DisOrganization: outward channels	p. 223
The cycle
Monitoring	p. 229
Starting over	p. 239
DisOrganization: the cycle	p. 247
Index	p. 251
Table of Contents provided by Blackwell. All Rights Reserved.

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Summary

Table of Contents

Supplemental Materials